Cirilla said:

Hello! Thank you for sharing your observations and concerns here. As you have correctly noticed, the items in both packages differ, there are more resources of one kind and fewer of another. Some Tomes would be more useful for one group of players, and some for others (depending on their level in the game and on the champions that they would like to develop). What I would like to point out is that Kiwi was right. We have been collecting the data about all kinds of purchases in the game, analyzing our players' needs and desires and planning contents of packages based on that. Now, we are still in the testing phase. The example of the work that is being conducted in this area are these double offers that appeared in the game some time ago. And there will be more. Just wait for it.

Would you rather have:

9 rare skill tomes

250k silver

250 gems

OR

3 epic skill tomes

3 legendary skill tomes

for the same price? 

1 buck for a rare tome? 

My offered deal of the day: 

C`mon, give yourself a push. You might miss the chance to receive the special sale offer to purchase 100.000 silver for only 9.99€ (90% off).

Deal that I got. Condolences to you lmao. 

crestar said:

1 buck for a rare tome? 

My offered deal of the day: 

If only I could purchase it more than three times...

Cirilla said:

Hello! Thank you for sharing your observations and concerns here. As you have correctly noticed, the items in both packages differ, there are more resources of one kind and fewer of another. Some Tomes would be more useful for one group of players, and some for others (depending on their level in the game and on the champions that they would like to develop). What I would like to point out is that Kiwi was right. We have been collecting the data about all kinds of purchases in the game, analyzing our players' needs and desires and planning contents of packages based on that. Now, we are still in the testing phase. The example of the work that is being conducted in this area are these double offers that appeared in the game some time ago. And there will be more. Just wait for it.

This is not a case of analyzing player's needs and desires. This is a case of upcharging players who are buying packs and supporting the game. This stuff really makes my blood boil, because its taking advantage of players who are unaware of these types of shady business practices, and companies like Plarium are just constantly getting away with it. The fact that RNG is a factor in things like armor upgrades is already on the edge of what could be constituted as fair game. But when you make RNG a factor in deals and lower chances of good deals for people paying for the game, and then claim you are 'still in the testing phase', well guess what, REAL PEOPLE are PAYING for your tests. Why in the world would Plarium run these deals before they've even fleshed out values and made packs that are consistently priced? This is seriously problematic, and you guys need to step it up and test BEFOREHAND, release after. 

And also speaking of really messed up business practices, you guys really ought to put a list of each champion based on rarity, with a percentage of pulling each one. With the amount of shards I've opened, seen other people open, I'm confident that the rates for rare champions in particular are  skewed in favor of others. Starter champions have lower rates to pull that weak campaign heroes from ancient shards, and stronger uncommon heroes like Shieldguard are very rarely obtained from mystery shards compared to other heroes. This knowledge makes me pretty confident that it's the same case for epic and legendary champions, which is complete dishonesty from Plarium, because people put so much money into buying shards just for the slight chance at getting heroes they want, and to top it off, the chances of getting each champion is left unspecified. This is not only rigged, but I wouldn't be surprised if it's straight up illegal.

Some Tomes would be more useful for one group of players, and some for others (depending on their level in the game and on the champions that they would like to develop). What I would like to point out is that Kiwi was right. We have been collecting the data about all kinds of purchases in the game, analyzing our players' needs and desires and planning contents of packages based on that.

@Mods: two questions here on my side. 

1) Did plariums superb analyzing tool/methods clarified me as someone who isn`t interested in rare tomes and therefore I received this overwhelming offer to get me on the hook and/or am I considered a mentally deranged milkable whale? In one or both cases i`d suggest you let the devs thoroughly check the analyzing tool...

2) What is your approach this time to explain the difference in price-performance ratio comparing the two offered deals?

I`d appreciate some straight talking, instead of the typical pr-duct.

Cirilla said:

Hello! Thank you for sharing your observations and concerns here. As you have correctly noticed, the items in both packages differ, there are more resources of one kind and fewer of another. Some Tomes would be more useful for one group of players, and some for others (depending on their level in the game and on the champions that they would like to develop). What I would like to point out is that Kiwi was right. We have been collecting the data about all kinds of purchases in the game, analyzing our players' needs and desires and planning contents of packages based on that. Now, we are still in the testing phase. The example of the work that is being conducted in this area are these double offers that appeared in the game some time ago. And there will be more. Just wait for it.

I feel like you guys are mostly just exploiting people who spend more aka 'we give pricer packages for who have gambling problems'. The data collected is mostly to do with how much a player spends. It's very obvious as many people have two accounts now and notice this, including myself. I get that the more expensive package has more, but often it still doesn't justify the price increase by simply doubling the shards and giving a bunch of gems and calling it a day. All packages should be the same, for everyone. If you want to offer a lowball package and a high spender package, then fine, but offer BOTH to everyone. 

This kind of way of running things is really shady though. Take the current deal, 

7 shards, 21 brews, 500 gems for 27.99 EURO

vs

15 shards, 45 brews, 1750 gems for 109.99 EURO

Let's take a look at this further, right? First off let's double the top package to get a closer average on how you guys base this 'but we give more stuff!' claim.

14 shards, 42 brews, 1000 gems for 55.98 EURO

vs

15 shards, 45 brews, 1750 gems for 109.99 EURO

So you are teling me that +1 shard, +3 brews, and 750 gems equal the remaining 54.01 EURO? This is not good math of how packages should work. I feel it's exploiting people and it's really dirty. If you are going to offer both packages fair enough, but everyone can see what you guys are doing. :) 

Valleriani said:

Cirilla said:

Hello! Thank you for sharing your observations and concerns here. As you have correctly noticed, the items in both packages differ, there are more resources of one kind and fewer of another. Some Tomes would be more useful for one group of players, and some for others (depending on their level in the game and on the champions that they would like to develop). What I would like to point out is that Kiwi was right. We have been collecting the data about all kinds of purchases in the game, analyzing our players' needs and desires and planning contents of packages based on that. Now, we are still in the testing phase. The example of the work that is being conducted in this area are these double offers that appeared in the game some time ago. And there will be more. Just wait for it.

I feel like you guys are mostly just exploiting people who spend more aka 'we give pricer packages for who have gambling problems'. The data collected is mostly to do with how much a player spends. It's very obvious as many people have two accounts now and notice this, including myself. I get that the more expensive package has more, but often it still doesn't justify the price increase by simply doubling the shards and giving a bunch of gems and calling it a day. All packages should be the same, for everyone. If you want to offer a lowball package and a high spender package, then fine, but offer BOTH to everyone. 

This kind of way of running things is really shady though. Take the current deal, 

7 shards, 21 brews, 500 gems for 27.99 EURO

vs

15 shards, 45 brews, 1750 gems for 109.99 EURO

Let's take a look at this further, right? First off let's double the top package to get a closer average on how you guys base this 'but we give more stuff!' claim.

14 shards, 42 brews, 1000 gems for 55.98 EURO

vs

15 shards, 45 brews, 1750 gems for 109.99 EURO

So you are teling me that +1 shard, +3 brews, and 750 gems equal the remaining 54.01 EURO? This is not good math of how packages should work. I feel it's exploiting people and it's really dirty. If you are going to offer both packages fair enough, but everyone can see what you guys are doing. :) 

Just to prepare you, they will probably not give you an answer. I think the best scenario is for other people to see this post and see for themselves how Plarium operates. Thank you for adding to this post. I want to keep it on the front page. You reminded me about something I forgot to add. 

@Cirilla, you say that Plarium now gives us a choice. I question the choices that they continue to give us. Why is my account that I don't spend on given the "choice" between a $24.99 USD and a $49.99 USD pack while on the account that I do spend on I get offered a $49.99 and a $99.99 pack? Yes, Plarium gave us choices, but the choices are more expensive on the spending account still. That is the problem. You can tell Plarium that they should be worried about legal matters if they don't change their antics. This is ridiculous. You and the other mods know this too, that's what makes it so sad. 

Esdeath said:

Valleriani said:

Cirilla said:

Hello! Thank you for sharing your observations and concerns here. As you have correctly noticed, the items in both packages differ, there are more resources of one kind and fewer of another. Some Tomes would be more useful for one group of players, and some for others (depending on their level in the game and on the champions that they would like to develop). What I would like to point out is that Kiwi was right. We have been collecting the data about all kinds of purchases in the game, analyzing our players' needs and desires and planning contents of packages based on that. Now, we are still in the testing phase. The example of the work that is being conducted in this area are these double offers that appeared in the game some time ago. And there will be more. Just wait for it.

I feel like you guys are mostly just exploiting people who spend more aka 'we give pricer packages for who have gambling problems'. The data collected is mostly to do with how much a player spends. It's very obvious as many people have two accounts now and notice this, including myself. I get that the more expensive package has more, but often it still doesn't justify the price increase by simply doubling the shards and giving a bunch of gems and calling it a day. All packages should be the same, for everyone. If you want to offer a lowball package and a high spender package, then fine, but offer BOTH to everyone. 

This kind of way of running things is really shady though. Take the current deal, 

7 shards, 21 brews, 500 gems for 27.99 EURO

vs

15 shards, 45 brews, 1750 gems for 109.99 EURO

Let's take a look at this further, right? First off let's double the top package to get a closer average on how you guys base this 'but we give more stuff!' claim.

14 shards, 42 brews, 1000 gems for 55.98 EURO

vs

15 shards, 45 brews, 1750 gems for 109.99 EURO

So you are teling me that +1 shard, +3 brews, and 750 gems equal the remaining 54.01 EURO? This is not good math of how packages should work. I feel it's exploiting people and it's really dirty. If you are going to offer both packages fair enough, but everyone can see what you guys are doing. :) 

Just to prepare you, they will probably not give you an answer. I think the best scenario is for other people to see this post and see for themselves how Plarium operates. Thank you for adding to this post. I want to keep it on the front page. You reminded me about something I forgot to add. 

@Cirilla, you say that Plarium now gives us a choice. I question the choices that they continue to give us. Why is my account that I don't spend on given the "choice" between a $24.99 USD and a $49.99 USD pack while on the account that I do spend on I get offered a $49.99 and a $99.99 pack? Yes, Plarium gave us choices, but the choices are more expensive on the spending account still. That is the problem. You can tell Plarium that they should be worried about legal matters if they don't change their antics. This is ridiculous. You and the other mods know this too, that's what makes it so sad. 

Bump this up every day and everywhere!

Esdeath said:

Valleriani said:

Cirilla said:

Hello! Thank you for sharing your observations and concerns here. As you have correctly noticed, the items in both packages differ, there are more resources of one kind and fewer of another. Some Tomes would be more useful for one group of players, and some for others (depending on their level in the game and on the champions that they would like to develop). What I would like to point out is that Kiwi was right. We have been collecting the data about all kinds of purchases in the game, analyzing our players' needs and desires and planning contents of packages based on that. Now, we are still in the testing phase. The example of the work that is being conducted in this area are these double offers that appeared in the game some time ago. And there will be more. Just wait for it.

I feel like you guys are mostly just exploiting people who spend more aka 'we give pricer packages for who have gambling problems'. The data collected is mostly to do with how much a player spends. It's very obvious as many people have two accounts now and notice this, including myself. I get that the more expensive package has more, but often it still doesn't justify the price increase by simply doubling the shards and giving a bunch of gems and calling it a day. All packages should be the same, for everyone. If you want to offer a lowball package and a high spender package, then fine, but offer BOTH to everyone. 

This kind of way of running things is really shady though. Take the current deal, 

7 shards, 21 brews, 500 gems for 27.99 EURO

vs

15 shards, 45 brews, 1750 gems for 109.99 EURO

Let's take a look at this further, right? First off let's double the top package to get a closer average on how you guys base this 'but we give more stuff!' claim.

14 shards, 42 brews, 1000 gems for 55.98 EURO

vs

15 shards, 45 brews, 1750 gems for 109.99 EURO

So you are teling me that +1 shard, +3 brews, and 750 gems equal the remaining 54.01 EURO? This is not good math of how packages should work. I feel it's exploiting people and it's really dirty. If you are going to offer both packages fair enough, but everyone can see what you guys are doing. :) 

Just to prepare you, they will probably not give you an answer. I think the best scenario is for other people to see this post and see for themselves how Plarium operates. Thank you for adding to this post. I want to keep it on the front page. You reminded me about something I forgot to add. 

@Cirilla, you say that Plarium now gives us a choice. I question the choices that they continue to give us. Why is my account that I don't spend on given the "choice" between a $24.99 USD and a $49.99 USD pack while on the account that I do spend on I get offered a $49.99 and a $99.99 pack? Yes, Plarium gave us choices, but the choices are more expensive on the spending account still. That is the problem. You can tell Plarium that they should be worried about legal matters if they don't change their antics. This is ridiculous. You and the other mods know this too, that's what makes it so sad. 

Bump this up every day and everywhere!

Good job, community, keep it up.

Esdeath said:

You and the other mods know this too, that's what makes it so sad. 

Also worth mentioning - in the old thread, when presented with pairs of screenshots from different accounts, the mod started to question their legitimacy, i.e. "well, you can't see a timestamp so maybe they are from different days blah blah" 

kalo said:

Good job, community, keep it up.

Esdeath said:

You and the other mods know this too, that's what makes it so sad. 

Also worth mentioning - in the old thread, when presented with pairs of screenshots from different accounts, the mod started to question their legitimacy, i.e. "well, you can't see a timestamp so maybe they are from different days blah blah" 

Sad, they have lost their dignity. "But...but...I assure you that Plarium is NOT shady!" 

It is sad to see a company do this to the people that make it possible. 

I noticed that this was happening just few days ago. My main which has bought packs before gets bombarded with really shitty overpriced offers that no-one in their right mind should EVER consider, while my F2P alt gets pretty much half the deals for 1/4 of the price. That was the moment I decided that I will not spend another dollar in the cash shop due to how I'm being treated for actually wanting to pay for the game development. Wake up guys - this game is actually not all that worth it. It lures you with cool graphic style and fast progression at the beginning but what is there actually to it? Just an everyday grind and choirs laced with frequent disappointment. Arena is a joke. Amount of grind vs energy restriction is a joke. No actually PVP with LIVE players. Nothing to look forward to really. I'm kinda hanging out waiting for the update and new fusions, but deciding that I'm not gonna give Plarium any more money heavily limits the amount of game time I get each day - Losing interest fast because I clearly can't keep up without buying refills, which I'm not gonna do - and that's with the EXP buff active. I can only imagine what will happen to progression speed if I don't have the 100% EXP buff - Even early game with constant free energy refills and 2 weeks of EXP buffs, the game is a ridiculous grind. If you are not looking forward to constantly buying refills and EXP buffs later on and keep them up 100% of the time, just cut your loses and quit now.