Update on Banned Accounts Problem

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Update on Banned Accounts Problem

ValkyrieAdmin

Feb 13, 2020, 19:3902/13/20

05/17/19

208

Update on Banned Accounts Problem

Hello, guys and girls!

We have started to unban the accounts that have been erroneously banned recently. We are still investigating the cause, though, and the unbanning process will take some time. We will provide the details in tickets with these users.

Just a sidenote: the accounts that have been unbanned did not lose any progress in the first place. Now we are working with those that were banned earlier and lost some progress.

We will keep you posted.

Comments

1 2 3 4

[도끼]

Feb 13, 2020, 19:4202/13/20

05/13/19

I hope you guys fix it as soon as possible. Am running almost 6 hours unable to log into my account. Please unban us so that i can finish dragon tourny on time..

[도끼]

Feb 13, 2020, 21:0702/13/20

05/13/19

I am gettting really upset now. I finally got back into the game, but it like my account was reversed back two days ago. All champs, artifacts were upgraded are gone. Silver , gold battle pass, new lego which i purchased yesterday are all gone even if the money are going through from my bank account. The point and energy were using during dragon tourny are all gone.. If you guys are not fixing it right. I am done with this game. Spent so much money into this game and got alll this messed up..

m_atondo

Feb 13, 2020, 21:2302/13/20

02/13/20

Same happened with me. I'm back in the game but have lost about 2 days of progress. Completely reset the Dragon tourney, which I was in 1st place. Undid all character and artifact upgrades I'd done. Reset the battle pass missions., so have to start that over. Sucks.

xXhelshoundXx

Feb 13, 2020, 21:2502/13/20

09/29/19

Same thing. Also dont have raid pass I just paid for or my maxed battlepass I just paid for.

lhoroszczak

Feb 13, 2020, 21:3002/13/20

01/04/20

My gold battle pass which I bought is gone too. Will it be refunded?

palewithwrath

Feb 13, 2020, 21:3202/13/20

10/17/19

Hello! Been banned all day for buying the Gold Raid Pass plus? My concern is the lost time I had in my double xp, and my lost opportunity for tournaments and even the day on the pass. I’m sure you guys are on the right path to making it right... but please dont forget the people getting hurt here are the ones who gave you their money, not people who could have possibly logged in in the middle of the night during maintenance.

calbelo

Feb 13, 2020, 22:3802/13/20

11/17/19

I spent a over 200 dollars on the game the last 2 days including the lvl 100 gold battle pass and multiple packs. I lost all of that but plarium took my money. Not to mention 2 days worth of progress in arena and tournaments and upgades on gear and characters and ascension. If I’m not fairly compensated today, I will file a merchant dispute with my bank. Furthermore, whatever compensation was given out, I never got because my mailbox was filled up with junk that I used as food at some point but THAT stuff was given back but not my 60 wyrmking or high Khatun or tons of books and potions and arena points I used. Please do something for everyone. It’s gonna take a lot at this point.

bigkodiak73

Feb 13, 2020, 23:3602/13/20

10/09/19

As a side note where is my gold battle pass that was at level 40? Ironically I have a receipt saying I bought one at the release date and u gladly took my money yet now you take it away?

bigkodiak73

Feb 13, 2020, 23:3702/13/20

10/09/19

I agree I’m in same position as of this moment I feel if you pay to play your treated worse

jofanci

Feb 14, 2020, 06:2302/14/20

05/13/19

I am not a p2p, but after a full day of ban I get a rollback and no mentioned compensations (for the ban and for the mentioned downtimes). Ingame support does not load at all (waited 5 mins and saw only the loading circle). Your policy of treating the players (banning for your mistakes) surely describes what you are. Way to go plarium, epic company.

hatorihanza

Feb 14, 2020, 09:3402/14/20

04/01/17

Hello. My account was banned from yesterday afternoon till today morning. All my progress from two days is lost. But most important: i bought Gold pass yesterday before you banned my account, and Gold pass is gone, you took it from me. You took my progress in Gold pass. And i had champions vault full of champions rank 3 and 4. You took it vault is empty. And you are giving me as your apology 1 and 2 rank champions, two or three 3 rank (rare) champions which i already had before you banned my account and then you took it from my vault.

Wipa

Feb 14, 2020, 09:4402/14/20

02/04/20

Valkyrie said:

Hello, guys and girls!
We have started to unban the accounts that have been erroneously banned recently. We are still investigating the cause, though, and the unbanning process will take some time. We will provide the details in tickets with these users.
Just a sidenote: the accounts that have been unbanned did not lose any progress in the first place. Now we are working with those that were banned earlier and lost some progress.
We will keep you posted.

hello vakyrie,

my account was banned. today is the bann time over but my gold pass and my full pass for level 100 is not at my account. i buy both before i banned. do you have new information for this problem for me?

sunnycrockett37

Feb 14, 2020, 12:1502/14/20

02/14/20

Im realy upset, my Goldpass +25 Levels is gone, same as my Money. Thats a fraud and i thinking over to give this to my lawyer. You guys better fix this realy quick or give me back my Money.

aaron

Feb 14, 2020, 12:5002/14/20

Feb 14, 2020, 12:55(edited)

10/09/19

And I'm still banned...none of my tickets have been responded to (other than automated response)...none of my emails have been responded to. In 18 hours...

xXhelshoundXx

Feb 14, 2020, 12:5502/14/20

09/29/19

Unbanned finally but still do not have my raid pass active and still do not have my level 100 battlepass active. And yet to get a response that isnt automated.

aureliomartinez1983

Feb 14, 2020, 13:1102/14/20

02/13/20

My account was supposed to be unbanned at 06:30 AM and it still hasn’t came back. Really hope it’s resolved and I haven’t lost any of my purchases or progress.

Killer 79

Feb 14, 2020, 14:4802/14/20

06/13/19

Was banned for ten hours, when my account was accessable again,Two days worth of progress has been lost, clan boss rewards, clan activity rewards, shards dropped from dungeons, potions, masteries, equipment upgrades, equipment drops, the rewards from my battle pass, my battle pass I paid for and my time. I'm absolutely furious at plarium, the compensation comes nowhere near to what I've lost.

aaron

Feb 14, 2020, 15:0102/14/20

Feb 14, 2020, 15:01(edited)

10/09/19

20 hours here...still no response...still banned

sawyerpeter46

Feb 14, 2020, 15:1802/14/20

05/24/19

I am still unable to get onto my account have put a lot of hours and cash into this game and would like to see my game back with everything that I had earned back still waiting since update and no word

laoridar

Feb 14, 2020, 17:1502/14/20

Feb 14, 2020, 18:14(edited)

02/14/20

Same here, even though it says I will be banned until a certain time, which have passed btw, I still can't log on :/

I tried to log on again and the game said "technical issues" to which I pressed the re-login button and bam. .. Another 24 temp Ban.....

Come on.... Fix this

1 2 3 4

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Now we are working with those that were banned earlier and lost some progress. </p><p>We will keep you posted.</p>","createdDate":"1581622740000","folderId":"671","id":"187937","authorId":"8343523","authorRegistered":"1558087131910","authorName":"Valkyrie","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/52189140.jpeg.jpeg?v=1610704600"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"4729","commentsCount":"74","likesCount":"2","authorCommentsCount":"208","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/671_announcements/187937_update-on-banned-accounts-problem/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"4"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8575145/","commentUrl":"/en/comment/topic_748754/"},"strings":{"userRole":"","userId":"8575145","contentDraftJs":"","contentHtml":"I hope you guys fix it as soon as possible. Am running almost 6 hours unable to log into my account. Please unban us so that i can finish dragon tourny on time..","userRegistered":"1557767344883","userCommentsCount":"6","userName":"[도끼]","createdDate":"1581622949797","editedDate":"0","id":"748754","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748754","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8575145/","commentUrl":"/en/comment/topic_748799/"},"strings":{"userRole":"","userId":"8575145","contentDraftJs":"","contentHtml":"I am gettting really upset now. I finally got back into the game, but it like my account was reversed back two days ago. All champs, artifacts were upgraded are gone. Silver , gold battle pass, new lego which i purchased yesterday are all gone even if the money are going through from my bank account. The point and energy were using during dragon tourny are all gone.. If you guys are not fixing it right. I am done with this game. Spent so much money into this game and got alll this messed up.. ","userRegistered":"1557767344883","userCommentsCount":"6","userName":"[도끼]","createdDate":"1581628060333","editedDate":"0","id":"748799","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748799","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9171817/","commentUrl":"/en/comment/topic_748817/"},"strings":{"userRole":"","userId":"9171817","contentDraftJs":"","contentHtml":"Same happened with me. I'm back in the game but have lost about 2 days of progress. Completely reset the Dragon tourney, which I was in 1st place. Undid all  character and artifact upgrades I'd done. Reset the battle pass missions., so have to start that over.  Sucks.<br>","userRegistered":"1581614912627","userCommentsCount":"6","userName":"m_atondo","createdDate":"1581628999193","editedDate":"0","id":"748817","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748817","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8776773/","commentUrl":"/en/comment/topic_748819/"},"strings":{"userRole":"","userId":"8776773","contentDraftJs":"","contentHtml":"Same thing.   Also dont have raid pass I just paid for or my maxed battlepass I just paid for.   ","userRegistered":"1569717865497","userCommentsCount":"5","userName":"xXhelshoundXx","createdDate":"1581629144970","editedDate":"0","id":"748819","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748819","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170843/","commentUrl":"/en/comment/topic_748822/"},"strings":{"userRole":"","userId":"9170843","contentDraftJs":"","contentHtml":"My gold battle pass which I bought is gone too. Will it be refunded?","userRegistered":"1578161018190","userCommentsCount":"3","userName":"lhoroszczak","createdDate":"1581629410580","editedDate":"0","id":"748822","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/01.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748822","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9172384/","commentUrl":"/en/comment/topic_748824/"},"strings":{"userRole":"","userId":"9172384","contentDraftJs":"","contentHtml":"Hello!  Been banned all day for buying the Gold Raid Pass plus?  My concern is the lost time I had in my double xp,  and my lost opportunity for tournaments and even the day on the pass.  I’m sure you guys are on the right path to making it right... but please dont forget the people getting hurt here are the ones who gave you their money, not people who could have possibly logged in in the middle of the night during maintenance. ","userRegistered":"1571331113320","userCommentsCount":"3","userName":"palewithwrath","createdDate":"1581629573673","editedDate":"0","id":"748824","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748824","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9172433/","commentUrl":"/en/comment/topic_748871/"},"strings":{"userRole":"","userId":"9172433","contentDraftJs":"","contentHtml":"I spent a over 200 dollars on the game the last 2 days including the lvl 100 gold battle pass and multiple packs. I lost all of that but plarium took my money. Not to mention 2 days worth of progress in arena and tournaments and upgades on gear and characters and ascension. If I’m not fairly compensated today, I will file a merchant dispute with my bank. Furthermore, whatever compensation was given out, I never got because my mailbox was filled up with junk that I used as food at some point but THAT stuff was given back but not my 60 wyrmking or high Khatun or tons of books and potions and arena points I used. Please do something for everyone. It’s gonna take a lot at this point. ","userRegistered":"1573961111317","userCommentsCount":"4","userName":"calbelo","createdDate":"1581633481010","editedDate":"0","id":"748871","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/4.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748871","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8556440/","commentUrl":"/en/comment/topic_748925/"},"strings":{"userRole":"","userId":"8556440","contentDraftJs":"","contentHtml":"As a side note where is my gold battle pass that was at level 40? Ironically I have a receipt saying I bought one at the release date and u gladly took my money yet now you take it away? ","userRegistered":"1570602360890","userCommentsCount":"16","userName":"bigkodiak73","createdDate":"1581637000213","editedDate":"0","id":"748925","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748925","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8556440/","commentUrl":"/en/comment/topic_748926/"},"strings":{"userRole":"","userId":"8556440","contentDraftJs":"","contentHtml":"I agree I’m in same position as of this moment I feel if you pay to play your treated worse","userRegistered":"1570602360890","userCommentsCount":"16","userName":"bigkodiak73","createdDate":"1581637069857","editedDate":"0","id":"748926","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748926","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8405119/","commentUrl":"/en/comment/topic_749134/"},"strings":{"userRole":"","userId":"8405119","contentDraftJs":"","contentHtml":"<p>I am not a p2p, but after a full day of ban I get a rollback and no mentioned compensations (for the ban and for the mentioned downtimes). Ingame support does not load at all (waited 5 mins and saw only the loading circle). Your policy of treating the players (banning for your mistakes) surely describes what you are. Way to go plarium, epic company.</p>","userRegistered":"1557738560883","userCommentsCount":"1","userName":"jofanci","createdDate":"1581661401557","editedDate":"0","id":"749134","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749134","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9173250/","commentUrl":"/en/comment/topic_749235/"},"strings":{"userRole":"","userId":"9173250","contentDraftJs":"","contentHtml":"Hello. My account was banned from yesterday afternoon till today morning. All my progress from two days is lost. But most important: i bought Gold pass yesterday before you banned my account, and Gold pass is gone, you took it from me. You took my progress in Gold pass. And i had champions vault full of champions rank 3 and 4. You took it vault is empty. And you are giving me as your apology 1 and 2 rank champions, two or three 3 rank (rare) champions which i already had before you banned my account and then you took it from my vault. ","userRegistered":"1491033102490","userCommentsCount":"10","userName":"hatorihanza","createdDate":"1581672894090","editedDate":"0","id":"749235","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749235","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9171211/","commentUrl":"/en/comment/topic_749242/"},"strings":{"userRole":"","userId":"9171211","contentDraftJs":"","contentHtml":"<p>Valkyrie said:</p><br><blockquote><p>Hello, guys and girls!</p><p>We have started to unban the accounts that have been erroneously banned recently. We are still investigating the cause, though, and the unbanning process will take some time. We will provide the details in tickets with these users.</p><p><span style=\"color: rgb(247, 150, 70);\">Just a sidenote:</span> the accounts that have been unbanned did not lose any progress in the first place. Now we are working with those that were banned earlier and lost some progress. </p><p>We will keep you posted.</p></blockquote><p>hello vakyrie,</p>my account was banned. today is the bann time over but my gold pass and my full pass for level 100 is not at my account. i buy both before i banned. do you have new information for this problem for me?","userRegistered":"1580822336993","userCommentsCount":"2","userName":"Wipa","createdDate":"1581673499817","editedDate":"0","id":"749242","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749242","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9173613/","commentUrl":"/en/comment/topic_749339/"},"strings":{"userRole":"","userId":"9173613","contentDraftJs":"","contentHtml":"Im realy upset, my Goldpass +25 Levels is gone, same as my Money. Thats a fraud and i thinking over to give this to my lawyer. You guys better fix this realy quick or give me back my Money. ","userRegistered":"1581682228523","userCommentsCount":"1","userName":"sunnycrockett37","createdDate":"1581682525447","editedDate":"0","id":"749339","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749339","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9173660/","commentUrl":"/en/comment/topic_749363/"},"strings":{"userRole":"","userId":"9173660","contentDraftJs":"","contentHtml":"And I'm still banned...none of my tickets have been responded to (other than automated response)...none of my emails have been responded to.  In 18 hours...","userRegistered":"1570642812023","userCommentsCount":"11","userName":"aaron","createdDate":"1581684643853","editedDate":"1581684934640","id":"749363","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749363","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8776773/","commentUrl":"/en/comment/topic_749368/"},"strings":{"userRole":"","userId":"8776773","contentDraftJs":"","contentHtml":"Unbanned finally but still do not have my raid pass active and still do not have my level 100 battlepass active.  And yet to get a response that isnt automated.  ","userRegistered":"1569717865497","userCommentsCount":"5","userName":"xXhelshoundXx","createdDate":"1581684902430","editedDate":"0","id":"749368","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749368","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170148/","commentUrl":"/en/comment/topic_749382/"},"strings":{"userRole":"","userId":"9170148","contentDraftJs":"","contentHtml":"My account was supposed to be unbanned at 06:30 AM and it still hasn’t came back. Really hope it’s resolved and I haven’t lost any of my purchases or progress. ","userRegistered":"1581561353757","userCommentsCount":"3","userName":"aureliomartinez1983","createdDate":"1581685899297","editedDate":"0","id":"749382","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/27.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749382","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8495602/","commentUrl":"/en/comment/topic_749463/"},"strings":{"userRole":"","userId":"8495602","contentDraftJs":"","contentHtml":"Was banned for ten hours, when my account was accessable again,Two days worth of progress has been lost, clan boss rewards, clan activity rewards, shards dropped from dungeons, potions, masteries, equipment upgrades, equipment drops, the rewards from my battle pass, my battle pass I paid for and my time. I'm absolutely furious at plarium, the compensation comes nowhere near to what I've lost. ","userRegistered":"1560458189380","userCommentsCount":"1","userName":"Killer 79","createdDate":"1581691684523","editedDate":"0","id":"749463","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/22.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749463","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9173660/","commentUrl":"/en/comment/topic_749479/"},"strings":{"userRole":"","userId":"9173660","contentDraftJs":"","contentHtml":"20 hours here...still no response...still banned","userRegistered":"1570642812023","userCommentsCount":"11","userName":"aaron","createdDate":"1581692485917","editedDate":"1581692511140","id":"749479","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749479","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8516802/","commentUrl":"/en/comment/topic_749489/"},"strings":{"userRole":"","userId":"8516802","contentDraftJs":"","contentHtml":"I am still unable to get onto my account have put a lot of hours and cash into this game and would like to see my game back with everything that I had earned back still waiting since update and no word ","userRegistered":"1558714072347","userCommentsCount":"2","userName":"sawyerpeter46","createdDate":"1581693527733","editedDate":"0","id":"749489","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749489","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9174233/","commentUrl":"/en/comment/topic_749580/"},"strings":{"userRole":"","userId":"9174233","contentDraftJs":"","contentHtml":"<p>Same here, even though it says I will be banned until a certain time, which have passed btw, I still can't log on :/</p><br><p>I tried to log on again and the game said \"technical issues\" to which I pressed the re-login button and bam. .. Another 24 temp Ban.....</p><br>Come on.... Fix this","userRegistered":"1581700413750","userCommentsCount":"4","userName":"laoridar","createdDate":"1581700556547","editedDate":"1581704070990","id":"749580","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749580","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Am running almost 6 hours unable to log into my account. Please unban us so that i can finish dragon tourny on time..","userRegistered":"1557767344883","userCommentsCount":"6","userName":"[도끼]","createdDate":"1581622949797","editedDate":"0","id":"748754","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748754","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8575145/","commentUrl":"/en/comment/topic_748799/"},"strings":{"userRole":"","userId":"8575145","contentDraftJs":"","contentHtml":"I am gettting really upset now. I finally got back into the game, but it like my account was reversed back two days ago. All champs, artifacts were upgraded are gone. Silver , gold battle pass, new lego which i purchased yesterday are all gone even if the money are going through from my bank account. The point and energy were using during dragon tourny are all gone.. If you guys are not fixing it right. I am done with this game. Spent so much money into this game and got alll this messed up.. ","userRegistered":"1557767344883","userCommentsCount":"6","userName":"[도끼]","createdDate":"1581628060333","editedDate":"0","id":"748799","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748799","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9171817/","commentUrl":"/en/comment/topic_748817/"},"strings":{"userRole":"","userId":"9171817","contentDraftJs":"","contentHtml":"Same happened with me. I'm back in the game but have lost about 2 days of progress. Completely reset the Dragon tourney, which I was in 1st place. Undid all  character and artifact upgrades I'd done. Reset the battle pass missions., so have to start that over.  Sucks.<br>","userRegistered":"1581614912627","userCommentsCount":"6","userName":"m_atondo","createdDate":"1581628999193","editedDate":"0","id":"748817","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748817","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8776773/","commentUrl":"/en/comment/topic_748819/"},"strings":{"userRole":"","userId":"8776773","contentDraftJs":"","contentHtml":"Same thing.   Also dont have raid pass I just paid for or my maxed battlepass I just paid for.   ","userRegistered":"1569717865497","userCommentsCount":"5","userName":"xXhelshoundXx","createdDate":"1581629144970","editedDate":"0","id":"748819","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748819","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170843/","commentUrl":"/en/comment/topic_748822/"},"strings":{"userRole":"","userId":"9170843","contentDraftJs":"","contentHtml":"My gold battle pass which I bought is gone too. Will it be refunded?","userRegistered":"1578161018190","userCommentsCount":"3","userName":"lhoroszczak","createdDate":"1581629410580","editedDate":"0","id":"748822","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/01.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748822","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9172384/","commentUrl":"/en/comment/topic_748824/"},"strings":{"userRole":"","userId":"9172384","contentDraftJs":"","contentHtml":"Hello!  Been banned all day for buying the Gold Raid Pass plus?  My concern is the lost time I had in my double xp,  and my lost opportunity for tournaments and even the day on the pass.  I’m sure you guys are on the right path to making it right... but please dont forget the people getting hurt here are the ones who gave you their money, not people who could have possibly logged in in the middle of the night during maintenance. ","userRegistered":"1571331113320","userCommentsCount":"3","userName":"palewithwrath","createdDate":"1581629573673","editedDate":"0","id":"748824","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748824","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9172433/","commentUrl":"/en/comment/topic_748871/"},"strings":{"userRole":"","userId":"9172433","contentDraftJs":"","contentHtml":"I spent a over 200 dollars on the game the last 2 days including the lvl 100 gold battle pass and multiple packs. I lost all of that but plarium took my money. Not to mention 2 days worth of progress in arena and tournaments and upgades on gear and characters and ascension. If I’m not fairly compensated today, I will file a merchant dispute with my bank. Furthermore, whatever compensation was given out, I never got because my mailbox was filled up with junk that I used as food at some point but THAT stuff was given back but not my 60 wyrmking or high Khatun or tons of books and potions and arena points I used. Please do something for everyone. It’s gonna take a lot at this point. ","userRegistered":"1573961111317","userCommentsCount":"4","userName":"calbelo","createdDate":"1581633481010","editedDate":"0","id":"748871","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/4.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748871","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8556440/","commentUrl":"/en/comment/topic_748925/"},"strings":{"userRole":"","userId":"8556440","contentDraftJs":"","contentHtml":"As a side note where is my gold battle pass that was at level 40? Ironically I have a receipt saying I bought one at the release date and u gladly took my money yet now you take it away? ","userRegistered":"1570602360890","userCommentsCount":"16","userName":"bigkodiak73","createdDate":"1581637000213","editedDate":"0","id":"748925","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748925","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8556440/","commentUrl":"/en/comment/topic_748926/"},"strings":{"userRole":"","userId":"8556440","contentDraftJs":"","contentHtml":"I agree I’m in same position as of this moment I feel if you pay to play your treated worse","userRegistered":"1570602360890","userCommentsCount":"16","userName":"bigkodiak73","createdDate":"1581637069857","editedDate":"0","id":"748926","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"748926","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8405119/","commentUrl":"/en/comment/topic_749134/"},"strings":{"userRole":"","userId":"8405119","contentDraftJs":"","contentHtml":"<p>I am not a p2p, but after a full day of ban I get a rollback and no mentioned compensations (for the ban and for the mentioned downtimes). Ingame support does not load at all (waited 5 mins and saw only the loading circle). Your policy of treating the players (banning for your mistakes) surely describes what you are. Way to go plarium, epic company.</p>","userRegistered":"1557738560883","userCommentsCount":"1","userName":"jofanci","createdDate":"1581661401557","editedDate":"0","id":"749134","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749134","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9173250/","commentUrl":"/en/comment/topic_749235/"},"strings":{"userRole":"","userId":"9173250","contentDraftJs":"","contentHtml":"Hello. My account was banned from yesterday afternoon till today morning. All my progress from two days is lost. But most important: i bought Gold pass yesterday before you banned my account, and Gold pass is gone, you took it from me. You took my progress in Gold pass. And i had champions vault full of champions rank 3 and 4. You took it vault is empty. And you are giving me as your apology 1 and 2 rank champions, two or three 3 rank (rare) champions which i already had before you banned my account and then you took it from my vault. ","userRegistered":"1491033102490","userCommentsCount":"10","userName":"hatorihanza","createdDate":"1581672894090","editedDate":"0","id":"749235","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749235","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9171211/","commentUrl":"/en/comment/topic_749242/"},"strings":{"userRole":"","userId":"9171211","contentDraftJs":"","contentHtml":"<p>Valkyrie said:</p><br><blockquote><p>Hello, guys and girls!</p><p>We have started to unban the accounts that have been erroneously banned recently. We are still investigating the cause, though, and the unbanning process will take some time. We will provide the details in tickets with these users.</p><p><span style=\"color: rgb(247, 150, 70);\">Just a sidenote:</span> the accounts that have been unbanned did not lose any progress in the first place. Now we are working with those that were banned earlier and lost some progress. </p><p>We will keep you posted.</p></blockquote><p>hello vakyrie,</p>my account was banned. today is the bann time over but my gold pass and my full pass for level 100 is not at my account. i buy both before i banned. do you have new information for this problem for me?","userRegistered":"1580822336993","userCommentsCount":"2","userName":"Wipa","createdDate":"1581673499817","editedDate":"0","id":"749242","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749242","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9173613/","commentUrl":"/en/comment/topic_749339/"},"strings":{"userRole":"","userId":"9173613","contentDraftJs":"","contentHtml":"Im realy upset, my Goldpass +25 Levels is gone, same as my Money. Thats a fraud and i thinking over to give this to my lawyer. You guys better fix this realy quick or give me back my Money. ","userRegistered":"1581682228523","userCommentsCount":"1","userName":"sunnycrockett37","createdDate":"1581682525447","editedDate":"0","id":"749339","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749339","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9173660/","commentUrl":"/en/comment/topic_749363/"},"strings":{"userRole":"","userId":"9173660","contentDraftJs":"","contentHtml":"And I'm still banned...none of my tickets have been responded to (other than automated response)...none of my emails have been responded to.  In 18 hours...","userRegistered":"1570642812023","userCommentsCount":"11","userName":"aaron","createdDate":"1581684643853","editedDate":"1581684934640","id":"749363","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749363","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8776773/","commentUrl":"/en/comment/topic_749368/"},"strings":{"userRole":"","userId":"8776773","contentDraftJs":"","contentHtml":"Unbanned finally but still do not have my raid pass active and still do not have my level 100 battlepass active.  And yet to get a response that isnt automated.  ","userRegistered":"1569717865497","userCommentsCount":"5","userName":"xXhelshoundXx","createdDate":"1581684902430","editedDate":"0","id":"749368","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749368","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9170148/","commentUrl":"/en/comment/topic_749382/"},"strings":{"userRole":"","userId":"9170148","contentDraftJs":"","contentHtml":"My account was supposed to be unbanned at 06:30 AM and it still hasn’t came back. Really hope it’s resolved and I haven’t lost any of my purchases or progress. ","userRegistered":"1581561353757","userCommentsCount":"3","userName":"aureliomartinez1983","createdDate":"1581685899297","editedDate":"0","id":"749382","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/27.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749382","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8495602/","commentUrl":"/en/comment/topic_749463/"},"strings":{"userRole":"","userId":"8495602","contentDraftJs":"","contentHtml":"Was banned for ten hours, when my account was accessable again,Two days worth of progress has been lost, clan boss rewards, clan activity rewards, shards dropped from dungeons, potions, masteries, equipment upgrades, equipment drops, the rewards from my battle pass, my battle pass I paid for and my time. I'm absolutely furious at plarium, the compensation comes nowhere near to what I've lost. ","userRegistered":"1560458189380","userCommentsCount":"1","userName":"Killer 79","createdDate":"1581691684523","editedDate":"0","id":"749463","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/22.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749463","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9173660/","commentUrl":"/en/comment/topic_749479/"},"strings":{"userRole":"","userId":"9173660","contentDraftJs":"","contentHtml":"20 hours here...still no response...still banned","userRegistered":"1570642812023","userCommentsCount":"11","userName":"aaron","createdDate":"1581692485917","editedDate":"1581692511140","id":"749479","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749479","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8516802/","commentUrl":"/en/comment/topic_749489/"},"strings":{"userRole":"","userId":"8516802","contentDraftJs":"","contentHtml":"I am still unable to get onto my account have put a lot of hours and cash into this game and would like to see my game back with everything that I had earned back still waiting since update and no word ","userRegistered":"1558714072347","userCommentsCount":"2","userName":"sawyerpeter46","createdDate":"1581693527733","editedDate":"0","id":"749489","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749489","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9174233/","commentUrl":"/en/comment/topic_749580/"},"strings":{"userRole":"","userId":"9174233","contentDraftJs":"","contentHtml":"<p>Same here, even though it says I will be banned until a certain time, which have passed btw, I still can't log on :/</p><br><p>I tried to log on again and the game said \"technical issues\" to which I pressed the re-login button and bam. .. Another 24 temp Ban.....</p><br>Come on.... Fix this","userRegistered":"1581700413750","userCommentsCount":"4","userName":"laoridar","createdDate":"1581700556547","editedDate":"1581704070990","id":"749580","entityId":"187937","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"749580","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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