Hello there!
Another angry post from a disappointed player coming up!
I have been playing this game since December 2018 when it was still beta version. Since then I have not opened a single Legendary hero from a Legendary shard, The only one I have is from a fusing event which happened a lond time ago and have not been repeated since then, and for which I worked hard to get. So for the past 6 months I have not seen any real benefit from the game. All I see from the game developers are some loud promises about some big change and new stuff but nothing in reality.
Further more, as written by another player in a previous post, no active game support is availabe, and there are a lot of bugs that need fixing.
You can submit tickets about bugs and stuff but noone cares to review them or act on them. I myself have posted a couple of ticket about obvious bugs and not a long time afer that the ticket is closed. Or should I say ignored. The last one was from 2 days ago when I reported that the ogre char Skullcrusher is bugged and cast the ally protection buff when not having turn meter, but obviously this boost the pack sales so I suppose that this is why it is not fixed. This is why no other bug is...cos it works for a group of players...the ones spending good money every day. :)
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To the game developers
Consider this:
I know all you care is meeting the budget target and the cash inflow in general,but even the "pay to win" player will give up eventually when normal players like me grew tired of you greedy ambitions and quit this and any other game. Cos when I play games I invest time in it, and if my time is not pleasant then I am out of here!
So if you don`t want this project to fall faster than you expected I advise you to do something about it. Remember 1 happy player\customer can bring you from 1-5 new players. 1 unhappy with the game player\customer will repel at least 10-15 hypothetical new players. Do the math!
It is up to you!