Problem is what they not resolve nothing, i wait 10 days for resolve problem with trades sketches, now have troops stuck , don't say nothing about wheel of fortune, they will resolve never it...

Now when is finish presidio tournament i saw i have zero points even is my presidio attacked, my bh have 5 place and i lose rubies...

And not only i have this problem, have more people around... 

So, until when i will need wait  when they finally start do something? 

Well, when i wait i gonna look for other games far away of plarium

Edal2007 said:

So, until when i will need wait when they finally start do something?

I didn't say "wait". I said "tell them that it was not resolved".

Edal2007 said:

Well, when i wait i gonna look for other games far away of plarium

That's a completely valid course of action and I won't try to talk anyone out of it. I'm unhappy to see people leave, but I do understand the impulse. 

I am busy, my brothers have sent so many troops to make me free but they all disappeared; The game does not work !!!!! Where is the technical support right on the days when people could play more?

Greetings All I have had no dramas until TODAY!!

I have my main force stuck in a raid and reinforcements

Also stuck in Pirates  Pirate Bay am awaiting response

Styxx

My raid is stuck in limbo..........have screenshots and my tab shows " Haven tis being raided" and "reinforcemnets be enterin the haven"   yet none are and my offence is WHO KNOWS WHERE.

This is absurd.........have 3 screenshots and each is 5 minutes apart and show the same message.....yet no raid report and no units.....

I have already written to the support and I also urged to get an answer as soon as I can not play ...

If troops are stuck, we can not help with that area all we can do is mentor the situation on here

the best solution is to keep watch on your mail after contacting support and make sure your email is correct and spam folder is watched on

*We can not help with that area* seems to be what the developers are saying too . Units stuck since 26th July. Even had the nerve to put solved on my ticket. Shocking support for a game I pay money towards. Somehow, I don't think I will be buying anymore packages for a game that is broke . Less bugs in a Bethesda game.

blackshuck138 said:

*We can not help with that area* seems to be what the developers are saying too . Units stuck since 26th July. Even had the nerve to put solved on my ticket. Shocking support for a game I pay money towards. Somehow, I don't think I will be buying anymore packages for a game that is broke . Less bugs in a Bethesda game.

This might come as a surprise, but I agree with you. Had the same "solved" problem myself.

However, let's try to resolve your problem: there is a "followup" option on the ticket page (link in the email that you received). Go for that and explain to them that the issue is not resolved and your units are still stuck.

i see some problems fixed

Yes, I did that yesterday. Replied via email and Ticket saying it was not resolved.  The ticket was then *reopened* again with support saying they are looking into what's wrong. The support staff who reply seem ok.  But, the developers seem to be at a loose end at was is wrong :(

Alyona Kolomiitseva said:

Just give them some time, I'm sure they'll solve this.

IMO, stuck units should have high priority.

Shadow D.A. said:

Yes it does seem as if customer support has declined dramatically since the switchover. It almost seems as if they either do not care or that they want to kill the game itself. This is basic business economics though. Plarium will continue to see a decline in their purchases if they can not meet the requests of its customers in a timely manner. To provide a defective product or feature and then completely disregard a customer's message is terrible customer support. I wish i could say that this has only happened a few times but I am hearing numerous counts of the failed plarium support for this game. Now if i made practically free money selling a digital product, why wouldnt I make every attempt to keep my customers, especially my highest paying customers , happy? The innovators with the best product, the best prices, and the best customer support always win. Everyone else just ends up with a lost investment. Plarium should really consider some support changes and hire people who can thoroughly communicate the needs of the players. For example all of these moderators here who devote their time and efforts and would gladly appreciate a better paycheck ,who actually know the dynamics of the game, why dont you Plarium hire them to help with these support tickets? Now the biggest question here is are these tickets actually being looked at by real people or has it succumb to world of bots and a.i.'s as some other companies do. Bottom line the game needs real help from people who know about the game, as well as customer support management direction. This direction should come from those who have direct investments in the profits and loses of the game. This isn't rocket science. Just make the game work as it should and actually solve your customers problems instead of having such a broken system where  checking off and closing cases are rewarded. What is plarium doing? Why are you sacrificing profits and growth by not taking care of the customers? 

Hi there!

Unfortunately, our Support agents are not robots as you mentioned. All our Support specialist are humans. Well, human error is always possible. That's why sometimes when they have much work, they need a little more time to solve your issues. 

We know as well as you do that customer support is one of the most important things for a big international company. And that's why our Support works 7 days a week, that's why I'm here and ready to help you and pass your suggestions about the game to our devs. 

Sometimes, we can recognize our mistakes. And it means we hear you. But, please, hear us too.

Sergey,