Worst lag i've ever faced online gaming. and its becoming worse and worse by the minute.

will somebody do something?

Well, theres your answer folks....move along, nothing to see here......the Forum cant help you.

Personally I think that is the BIGGEST BUG that Plarium has with Nords

pete.rothe said:

Well, theres your answer folks....move along, nothing to see here......the Forum cant help you.

Personally I think that is the BIGGEST BUG that Plarium has with Nords

Indeed...

Whats the point in having a "Help and support" area in a forum to Complain *Collectivly* ..where everybody who "reads" can See others with the Same Problem (that's been going on for Months)-

Don't you think people Have been complaining about these Issues? For this Long?

HAS Plarium done anything about it? And if so why does the problem still exist? 

Why doesn't Plarium Address the issue to it's consumers, so The consumers know that Plarium is still working on it.

The Communication as a "Whole" IMO between Plarium and it's Customers isn't good..... not good enough.

Their are other Games Out there that are better then This. 

To everyone experiencing lags,

I really want to help you with this issue, so I will appreciate if you do the following:

1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6 

2. Access Network tab http://screencast.com/t/rRKZ9T9bsG 

3. Try to access the game 

4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g 

5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it. 

6. Send this information to Support Team. 

They will look through your files to find the reason of the lags. This information will help them to better understand where exactly the delay occurs and take necessary measures or give you recommendations on how to fix it, depending on the source of the delay.

If you will have any difficulties with creating a HAR file or tracert, please ask me here or Scald the Bard in PM, and we will help.

As I already told you, we are Community Managers, not technical specialists. So we are unable to resolve any technical issues. But our Support Team can. Just send them the information I've listed above and they will look into it. 

And please be aware that they are not the third-party company, they are a part of Plarium, one of our department. So their position is the position of our Company and it cannot be argued or appealed with no one else besides them. We, as Community Managers, can help you only with an advice on how to better compose a ticket and what details could help in your case. And I really hope that my advise will help you.

I will also ask our Support Team to investigate tickets concerning lags more carefully.

Alyona Kolomiitseva said:

To everyone experiencing lags,

I really want to help you with this issue, so I will appreciate if you do the following:

1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6 

2. Access Network tab http://screencast.com/t/rRKZ9T9bsG 

3. Try to access the game 

4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g 

5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it. 

6. Send this information to Support Team. 

They will look through your files to find the reason of the lags. This information will help them to better understand where exactly the delay occurs and take necessary measures or give you recommendations on how to fix it, depending on the source of the delay.

If you will have any difficulties with creating a HAR file or tracert, please ask me here or Scald the Bard in PM, and we will help.

As I already told you, we are Community Managers, not technical specialists. So we are unable to resolve any technical issues. But our Support Team can. Just send them the information I've listed above and they will look into it. 

And please be aware that they are not the third-party company, they are a part of Plarium, one of our department. So their position is the position of our Company and it cannot be argued or appealed with no one else besides them. We, as Community Managers, can help you only with an advice on how to better compose a ticket and what details could help in your case. And I really hope that my advise will help you.

I will also ask our Support Team to investigate tickets concerning lags more carefully.

Ok I have created my HAR file and Screenshot`d the tracert in cmd prompt. I am now sending a support ticket with the results and very eager to hear a different answer then `clear your cache and restart the game`. I freshly formatted new hard drive, new windows 10, 4gb Ram i5 core vPro CPU, I can play any game I`ve ever tried with ease except Plarium. I feel your intentions personally may be good ultimately it does not matter unfortunately your a game currency paid player they use as the `image` of caring,, the company that you represent is all the matters and their intentions which are proven historically to be ill conceived at best. The lag issue has not changed for me in well over 2-3months its the same now as its been for a long time why I find it very odd its all of a sudden a problem for everyone the recent week for me its not got worse but its unbearable.

So your customers in majority are unhappy for good reasons but ultimately its your casino err game and you `cannot be argued or appealed with no one else besides them.` I had a good laugh at that one pretty well sums up my expectations knowing where your company stands. 

The only hope here is people stop spending money altogether, not a single penny cause ultimately Plarium only cares about money, call up Paypal or your CC issuer bank and tell them the situation if they are able to do a charge back. If you bought packages in the previous weeks or months cause if your experiencing the lag all of a sudden after those purchases you have very good cause especially if you`ve lost large amounts of troops you know were 100% caused by lag but Plarium has denied responsibility. As for announcing your buying a package right now with the expectation of charging back that is the same thing as theft and cheap at best I had a good laugh tho Rav, hey did Plarium ever get back to you about a job i guess not :(.. I think Plarium knows what they have here, its a Casino like goldmine and Plarium thrives on the `vip`gamblers, the psychologically they use and what runs the game is addiction, they care less about your enjoyment of the game then your addiction to it,, they realize there is profit to be made making the game as difficult as possible to the point to enjoy it you are best to spend money, the more the better.. 

As far as I can tell Plarium is being run by a large amount of game currency paid mods and a skeleton crew at best running off absolute bare bones overhead and making money and margins as if they were running an online casino without an ounce of risk on their end. If they were in America this company would have been shut down a long time ago, they are the type of people that would buy a emerald package right now and charge it back later, people suck we have a choice to continue giving Plarium money the less they care, or go to the Casino for a week get everything comped free and possibly win money or rent a summer cottage for 6 months take some friends on vacation most options are better for your money and go to real hardworking tax paying people then spending it here.

JLGEE,

Today wee made some server-side improvements which may help you all in this issue. Please let me know if the situation has changed. I would appreciate it.

Today wee made some server-side improvements which may help you all in this issue. Please let me know if the situation has changed. I would appreciate it.

I understand that many of you are quite frustrated with all the things going on but please do not forget that we need to use our words wisely while we are talking.

Talking bad about plarium is not gonna help you. Thank you for your understanding & co-operation.

I did not play game for a few days and it seems the game has slightly improved. 

I did not play game for a few days and it seems the game has slightly improved. 

Plarium, please continue working on Lag problem, dont make people bitter.

Alyona Kolomiitseva said:

I'm glad to know that the issue has been resolved.

For two days many people had great improvement, now today it is bad again and our clan chat is showing the anger from our members. One of them quit the game. For those two days I thought the issue WAS resolved, so I bought packages. Today I can't scroll my map and the blood pacts screen is like molasses... I feel swindled and manipulated. Plarium obviously shifted resources around so that SOME players saw improvement just so they could get squeeze the last purchases from this dying platform.

Alyona Kolomiitseva said:

Today wee made some server-side improvements which may help you all in this issue. Please let me know if the situation has changed. I would appreciate it.

Hey :)

There WAS a nice improvement in speed for 3 or 4 days and now as of a few hours ago... LAG is worse than ever.

I also TRIED three times to submit a support ticket to plarium including the HAR files you requested we send... each time after uploading the HAR file, it would take me to a blank screen (after about 5-10m) - the URL indicates that its a "sent" confirmation screen.. but it appears it didn't actually submit my ticket since ive no auto-reply from plarium as is usually done to confirm that a ticket has been sent.

My HAR file contains 41m of game play data from load to till flash crashed. - Who am i supposed to send this to if your support system is not working correctly?

Guyz!

Please pay attention that what are you writing in here and make sure you are not fogetting the way of a gentleman while talking. We are also players, we are also playing game & yes we are also facing issues. But belive us Dev team is on it & they are working their best to get it resolved out.

Lag issue is a bit undercontrol now and other things will also be taken care of. Stop posting rude or mean things in here.

We have other alternatives as well but we really don't want you guyz to feel like you are in a war with plarium.

So this message of mine is a public warning regarding your language. Next offense may lead to a ban not only in forum but maybe in game as well.

Thank you for understanding & Co-operation.

Funny that every window i open/scroll is laggy after few minutes of gameplay, trying to scroll the map becomes impossible and yet the special offers window is still responsive as ever.

please redo the Har-file when the lag occurs that's all we can advise here and remind the players, 

As that's all we are given as an explanation..

 We are all playing under the same hurdles among nords and face the same issues,  

So again if you want lag free game play send in the har-files and if you did thank you

Bringing in the sarcasm and rudeness only gets your post deleted,