If you want you can DM me your ticket number and I can check in to make sure support has your case.

Thank you....still waiting for Plariums response since 21 december...9 days ago... :(

I have sent in another ticket now but still no response...why dont you send out ticket numbet in the confirmation email?

Ok, so guess i shall accept my account is lost....2 weeks now and not a single response from support team...

Аккаунт взломан и привязан к другой почте, но Фейсбук не отвязан,когда пытаюсь войти через Фейсбук пишет что он прикреплен к другой учётной записи,поддержка игнорит больше месяца как можно восстановить, не хочу сначала начинать играю около 7 лет уже

3 accounts from our clan has been stolen yesterday. And now they are for sale in mr. Polyakov telegram channel (with approving by mr. Polyakov himself). Wrote the ticket to support team, and waiting for the answer 😭 People, who's accounts has been stolen are in great shock! 😞 Please someone help and stop this person from stealing other gamers accounts!!!! 🙏🏻

still waitning

Our clan was attacked as well via Telegramm. We lost 3 accounts. I raised the ticket to support and waiting for answer 3 day. 

I realy hope support will connect with me

The same situation, my account was stolen, but no answer from plarium more than 3 months)))). I can use account by facebook, but how to change email....

Did Somebody receive help from Plarium? Or at least an answer..)) 

And did return game account back?

а что делать если при отправке тикета нет номера?

The same. I hope, my account has not been completely stolen, but somebody logged in and enabled two-factor authentication. He wrote to me in Telegramm and tried to learn my new password. Of course, I didn't give him it, and wrote to support. It was a week ago.

So now I don't have any access to my account. No reply. 5 years of play. 

Do I have any chances to have my account back? 

Guys, do you know the cases, when it was possible?

Привет, помогите восстановить аккаунт.  У меня увели аккаунт. техподдержка не отвечает! Играю с 2019 года. Очень жалко терять аккаунт.

Hi, help me recover my account. My account was stolen. Tech support isn't responding! I've been playing since 2019. It's a shame to lose my account.

My account was stolen but when I contacted support and gave them undeniable proof that I am the owner such as bank receipts, they still said that I can't identify myself. 

Right! i still havent heard back from the so called customer service. not even with two-factor security, two different emails, I have to schedule playing my game with someone in Germany and another in Russia. every day i quit a russian clan. i want my account deleted. you might as well i will never spend one cent on your ...whatever this is. maybe the thieves will or is that why you wont help there is no money in it for you so ignore the problem until it goes away. you want a reason to suspend my account or delete it...FINE! SHOVE IT UP YOUR ASS AND FUCKING SPIN!