Same. Just started the game a few days ago. I considered buying into the game and spending, but this issue popped up. Now I'm not going to. You've lost a customer over this issue.

I do not have third world internet. I have a 100/100MBps connection and a modern gaming computer built to play actual games, not browser games. The game server will just suddenly stop responding. Often times this will resolve on it's won after 20-30 seconds which is an ETERNITY when you're trying to do something and nothing happens. Seriously. Get your phone, set a timer for 20 seconds and SIT in complete silence. It's forever. This is not an uncommon occurrence that happens every few hours. This happens CONSTANTLY. In a 5 minute span of playing this 20-30 second delay will happen three to four times. So the game is completely unresponsive for something like 2/5ths of the time I'm trying to play. This happens regardless of browser used (I've tried all three that I have installed except Internet Explorer, because no.) and it happens through the Plarium desktop app which is just a dedicated container for a web browser anyhow. I haven't tried any other platform and will not. I would have considered the iOS download, but absolutely not until this issue is totally resolved.

I am a retired computer technician. I worked for companies like Dell doing in-home repairs for customers. I'm not a dummy when it comes to computers. I know how to keep all of my software up to date. I know when it's me and when it's not. It isn't anything on my end at all. I've seen enough people complain about this to know it's Planarium's problem.