If you decided you like the game  you can start a new game,you will need a different email, and you might be in a different kingdom. 

Do you mean the novice players offer ? If they still offer this  and you are determined to  start again, it is worth  getting.

If you start the second game there is nothing to stop you keeping the old one, you can use it for practice, you will also be able to see how some good offers return,if you are patient.

When you started the first town 2 days ago, did you see a Novice Pack Offer?

The novice pack may have been discontinued since I last started a new town, it did have troops in it,and troops have been removed.

The other thing I remember about the novice pack was that it was offered twice within a few days of starting the game.I cant remember exactly when the first time was, but the second time was on hitting palace 5. If you got to palace 5 and you haven't seen it then perhaps its no longer offered.  

The only other explanation, though extremely unlikely,would be that the game recognised you are not a novice,so don't need the deal.

According the information given by the administrators of the game, the offers work on what you buy and when.

I wonder  if they work a bit like credit, If you have no credit history they cant assess you  for loans ,so if you don't buy anything at the bank they cannot tailor the offers to you.

Though this would seem a bit of B.S..  because there will still be offers to view.