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Thrid party software

Thrid party software

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23 січ. 2018, 05:2023.01.18
31.05.17
0

Thrid party software

Helll All,

I have just started getting error message say I am using 3rd party software and that If detected again they will locks my account.  I disconnected my account from Dashlane, so I don't know what other software that Plarium is detecting.  This account is  on  a PC laptop.  Any advice will be greatly appreciated.

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23 січ. 2018, 05:2223.01.18
23 січ. 2018, 05:23(відредаговано)
1
i got exactly the same thing this morning...never used any third party software, wouldnt know how and have no wish to...so why is this message coming up? what are Plarium talking about? i am really worried :(
23 січ. 2018, 17:4723.01.18
10.06.17
63

i asked to the support if it was joke?  i doesn't have got an answer by mail 

I never used a bot to play a game or illegal program, i am fighting against them, they destroy the pleasure to play


i was not the only one of my clan who has received that,  Many persons who doesn't use program to cheat received that. It's not funny to receive this type of message when you have do nothing


seems their program of detection doesn't work, they seem have detected my other game grepolis, my skype  or an update of windows or maybe my box, they are the only change since my return at home after more one month to hospital



23 січ. 2018, 20:5223.01.18
17.12.17
3
I got that too, and other players in my clan. The only explanation would be that Plarium installed a new detection software that they have not perfected yet and is giving false positive detection. I think it should be self resolved with time. I am pretty sure they know that it does not correctly detect third party software, and it is currently just a message.
24 січ. 2018, 06:5124.01.18
11.01.17
4649

Dear Jarls, MARC.OSHIRO70 , FERRIC ATOM , MIMICAT , PLAYER001


When you load the game, there must not be any third-party applications that may influence the game process installed neither in your browser nor on your PC. 

Please use only browsers and official applications Facebook Gameroom, Plarium Games app downloaded from official sources to play the game.   

If you don’t use any third-party software or you are not sure if there is one installed in your browser, please try to clear the cache of your browser or official application, also restart the game, close the alert window and wait until the game is loaded.   

As using third-party applications to play Vikings: War of Clans refers to the violation of the Terms of Use, the access to the game for players using such software will be restricted.   

If you still experience some issues when loading the game after following our recommendations, please provide us with the number of your Kingdom and the coordinates of your Town you have the issue with. 


Best regards, 

Your Plarium Support Team

24 січ. 2018, 21:2824.01.18
25 січ. 2018, 05:51(відредаговано)
17.09.17
1

Hello,

Very nice answer.

I play two acc. in Viking wars of Clan and I'm Banned with one of Yesterday!

I also play many other games on my machine.

Should I now copy my calculator to play the game?

Unfortunately I also invested some money in Accont.

Wait there from yesterday, Plarium Techniker Accont will make me free.