Hello eural! Please forward this request to our technical specialists through the "Ask a question" button by following the link:
https://support-portal.plarium.com/en/vikings-web/faq

Our specialists will surely assist you! 

Here is the same I haver payed 2 Marks of resolves and it has been the same

nach Meldung beim Support 24h immer noch ein schwarzer Helheimbildschirm.

After contacting support after 24h still a black celler in Helheim

My screen is still black.

Hello Nina! 

Please note that all technical questions are proceeded by our in-game support channel. Please contact our support specialists through the "Ask a question" button on the home page of our official Game Guide by the following link: https://support-portal.plarium.com/en/vikings-web/faq.
Our specialists will provide you with the necessary help. 

Thank you in advance! 

Oh, I have done that, it is still a big fortune to get specialists who deserve even the letters to be spoken. What is proceeding is the technical problem not the solution of problems. 

lately I did find out that plarium is not compatible to latest windows version and I did cancel that, has nothing to do with black screen but my warriors are marching right now with some blue circles but only some sometimes. 

Let me try again who is paying me back my marks of resolves for the Problem with the black screen. It is not much but ....should be refounded...

Nice that you have noticed what I was writing. I really do appreciate that.