Greetings!

If you didn't contact our support team yet, please describe your issue in more detail. I want to help. What happens when you approach the center of the Global Map? Does the issue persists in different browsers or in Plarium Play application?

Hey,

I mean he is kinda right. Every time you write to the support the answer is almost the same. "We are aware of the issues" blabla.... it`s like the answers are all prewritten and you just get copy-pasted answers every single time. I often feel like the support doesn`t care at all and it`s more like " oh yea sure we answer every ticket in <24h so we are a good support"... there are well known bugs in the game for months now. Players are trying to report those, but nothing happens... Players are having problems " We are aware of the issue"... xD oh are you? Great xD

Writing the support doesn`t help you at all unfortunetly and as soon as you want more information or you write an answer to that, they are like "we`ve already solved your problem so we close the ticket now" xD nice service

It´s kinda giga sad that a company like Plarium cannot effort a support team that is acually trying to help, although there are several players spending a load of money every month and still they don´t get a better treatment. Besides the buggs this is the biggest problem of this game and it`s really frustrating and disappointing.

-uh just saw the former messages are 3 years old- ah nvm this still fits with the current situation lol

Greetings!