Hi, I am writing this in hopes that I can get some advice from the online community. I recently had an issue where ALL my development boosts were used due to a glitch while I was logged off soon after a cvc where our clan score got glitched too. Instead of simply reverting my account back to its state 5 hours after the cvc ended I was banned soon after opening a ticket to ask for help on this situation. Their reason for banning me is because there are logins from different IP's on my account to which I told them that my job requires me to travel lots and my IP would naturally change often. They also asked me for a ton of detailed information to prove that this account was mine including when it was made, my current IP address, and payment history. They linked me to googleplay, facebook and android websites where I can get the payment history and asked for payment confirmation if I paid through plarium play, but didn't tell me how to obtain my payment history if I only pay by credit cards through an un-synced account. So I don't use facebook, googleplay or android and pay with credit through plarium play app. I provided them with screenshots from my most recent purchases made by logging into my online bank, my credit card number from which I made those purchases and even told them what pack I bought most recently, yet they are still asking me for more proof of my payments. My shield will expire soon and I am in a top 10 clan in this game, Jot will end soon without me having participated and I will be kicked from my clan just because I asked plarium to fix a detrimental glitch which ended with a ban. If anyone has any advice I would greatly appreciate it, I have spent lots on this game and to be treated this way and locked out of a game which I play seriously is deplorable. I can respect the system that's in place to prevent account theft, but I provided all the accurate information to prove that is my account and yet they won't relent. All this started with me just asking them to fix a glitch that used all my development boosts while I was logged off. Thanks plarium