I'm sorry to hear about the issues you experienced with your 7-day shield. It sounds like a frustrating experience. Please make sure to contact customer service for help: https://support.supercell.com/hc/en-us  .

You must be a little more careful when applying the shield.

Players say this happens, it may be true, however  John is correct, you should make sure there has been no misclick, or ignored command and that the shield  goes up.

The OP is about 4 years old ... why Jen Jeff responded to it is past me ...

I think you will find that this is the modus operandi of the spammer.

They post what seems to be a legitimate answer to a real question, and if they are brazen immediately  include the spam link, less sure  of themselves when they think an edit will be overlooked, is when the spam link appears.

The link is not to Plarium support but to Clash of Clans support.  Curious that Plarium tolerate links to a direct competitor and noteworthy that Iikka Paananen sinks so low

https://www.slush.org/person/ilkka-paananen/