Hi Jiigfix, John is right, please contact our Support Team regarding the issue, they will surely assist you: https://vikingsweb-support.plarium.com/web/en/problems/

I hope the situation will be resolved soon🙏

I'm sorry, but to have an admin basically say to contact support to get around sanction-based and/or Plarium's own statement on Facebook regarding Russian-based players seems to be highly hypocritical.