AND I TRIED 5 TIMES

I now think that you are the Tanker, and not Cookie,in which case you might have a point.

If there is no shield there you should be able to attack . move the town and go there yourself.

 As Ivar has stopped intervening, apart from on multiple occasions telling players to contact support directly, to persue this you are going to have to follow his instruction to lodge your complaint there.

Anyone no where pioneer lvl 9 is please

I believe this is as much talked about as White Wolf was.

The truth is as much as a mystery too