Hello!

Please describe the issue according to this instruction. Make sure to include all the information requested there.

Hi !

I joined clan and I shouldn't be able to collect that reward because i was there after the tournament has started 

after 7 days in clan I became Clan leader and the reward appeared on my events list 

when i try to click "claim reward"   nothing happens 

Samantha said:

Annnnnnnnnnnnd the reward is still STUCK right there and when i click "Claim reward"  NOTHING happens :)

Hello Samantha!

I do understand your concern and will do my best to help you. Let me see what we can do to solve this unpleasant issue. First of all we should be sure that that issue is not associated with the part of the browser or some plug-ins you have installed.

Please close the game, clear your browser's Cache (CTRL+SHIFT+DEL and select ""for all time"") and reload the page (CTRL+F5)

Here you can find more detailed instruction how to clear cache in various web browsers: https://plariumsupport.zendesk.com/hc/articles/115000745329

Please let me know about the result.

Looking forward to your reply! Thanks! 

Alina thats simple fix the reward bug 

I did all that and it's still stuck .. just remove the reward please ..

Thanks :)

Alina said:

Samantha said:

Annnnnnnnnnnnd the reward is still STUCK right there and when i click "Claim reward"  NOTHING happens :)

Hello Samantha!

I do understand your concern and will do my best to help you. Let me see what we can do to solve this unpleasant issue. First of all we should be sure that that issue is not associated with the part of the browser or some plug-ins you have installed.

Please close the game, clear your browser's Cache (CTRL+SHIFT+DEL and select ""for all time"") and reload the page (CTRL+F5)

Here you can find more detailed instruction how to clear cache in various web browsers: https://plariumsupport.zendesk.com/hc/articles/115000745329

Please let me know about the result.

Looking forward to your reply! Thanks!