Commander SIANA , please contact our Support team about this issue. This will help us investigate it in more detail. If you have any screenshots from the chat window, attach them together with the copies of your Clan window. Thanks.

I would really put here what I wanted to say, But you would just ban me from forums again :)

General T. Winters said:

Commander SIANA , please contact our Support team about this issue. This will help us investigate it in more detail. If you have any screenshots from the chat window, attach them together with the copies of your Clan window. Thanks.

General Winters

That is what i had done prior to sending a msg here on forums.

The only reply i got from support was the auto generated msg telling me they have received my ticket ...after that absolutely no reply from support. 

and from what i see now the Deadly Bulldogs have the same problem...

General T. Winters said:

Commander SIANA , please contact our Support team about this issue. This will help us investigate it in more detail. If you have any screenshots from the chat window, attach them together with the copies of your Clan window. Thanks.

General Winters

That is what i had done prior to sending a msg here on forums.

The only reply i got from support was the auto generated msg telling me they have received my ticket ...after that absolutely no reply from support. 

and from what i see now the Deadly Bulldogs have the same problem...

This is a serious issue FIX IT ASAP

3 days ago I sent in 2 mails to plarium support with pictures.

 Why is it that I have not received a reply within 24 hours as it says in the automated mail???

 Its the exact same issue as Earth here in camelot. We have upgraded emitters with no change in clan ranking.

 At least a reply would be nice, some sort of human aknowledgement that there is a problem and someone is working on it.

 Isn't this part of the basic game programming?? so what did they do to mess it up???

 if you are just going to ignore people when you have a problem, whats the point in having support?? why are you paying those people??

 Not happy at the ignorance levels being shown here by a company that is happy to take our money and not admit they ********** up.

Edited. Watch the language.

@In Your Face (25 February, 2016, 9:54 PM UTC):
I've attempted to explain the delay in your stand-alone topic ( http://forum.plarium.com/en/total-domination/help-and-support/topics/-no-replies-from-customer-support----/ ).

@House of Pain (25 February, 2016, 10:08 PM UTC):
The forum-Moderators and H&SD are a different set of people; Though I can say for BiohazarD and myself that we do try to reply adequately and in a timely manner.

For the deleting replies part, we don't do that unless it blatantly breaks forum rules and can't be remedied. (Though it does only take abut 5 seconds per post to delete..)

fakeasnever said:

@In Your Face (25 February, 2016, 9:54 PM UTC):
I've attempted to explain the delay in your stand-alone topic ( http://forum.plarium.com/en/total-domination/help-and-support/topics/-no-replies-from-customer-support----/ ).

@House of Pain (25 February, 2016, 10:08 PM UTC):
The forum-Moderators and H&SD are a different set of people; Though I can say for BiohazarD and myself that we do try to reply adequately and in a timely manner.

For the deleting replies part, we don't do that unless it blatantly breaks forum rules and can't be remedied. (Though it does only take abut 5 seconds per post to delete..)

If it only takes 5 seconds you're doing it wrong, you have to savor it XD 

 Is there a reason why they simply couldn't have sent a little message out to the players in the game to say hey, we have an issue and its creating problems with ranking, maybe that would stop them receiving lots of support mails???

 Would also be a normal thing to do. 

 They seem to have no issue doing it over selling us crystals or new ways to spend the crystals.

Greetings.

Our developers are currently working on this issue. It will take some time to fix it, so please be patient. We appreciate your understanding. And do not worry, all your efforts will be counted.

To In Your Face,

Hmm, Are you just trying to soften us up with a new pretty face ?,  We all hope this issue is sorted out soon,