Except the "link" button for Plarium ID is not even available on my mobile device. How am I supposed to connect them?

N I K Z E N said:

This is a joke. I had a old account on my mobile device. I linked my 540b pc account to my mobile device, now my pc account is my old mobile account, which I never use. I was hoping to switch my pc account to my mobile device. Now my 540b pc account is lost. =(  48 hours with little help from Plarium. If anybody can help it would be much appreciated. Plarium didn't do their homework again. I've already heard of other pc players losing their pc accounts due to this issue. I sure hope plarium takes a close look at this update, because nobody should be moving a mobile account to pc with all the lag issues.... it shouldn't even be a option. I thought this was the reason for the update, because pc user are not happy. We've had multiple pc user quit the game because of this issue. Now you have pc users losing their accounts after dealing with endless amounts of lag issues and bugs during big events. 

Hello, N I K Z E N!

Please provide me in PM with the following information so our team can resolve your issue as soon as possible: the name of the Kingdom, the coordinates of your lost Town, the exact name of your Order, its tag and your name in the game.

I am having the same problem as Nikzen. I just lost access to my level 35 town because my Adnroid linked my email address to a new player that was created on my phone. I need my level 35 back that I have invested more than 1 year in working on/ How do I do that?

Apocolypse said:

I wrongly click to replace my account can i recover my main account

Start with http://support-portal.plarium.com/ticketcreator/throne/en?devicelocale=en&spGame=throne-web

They will be able to help you. They will need as much info as you can give them, such as, from above: "the name of the Kingdom, the coordinates of your lost Town, its tag and your name in the game", etc.

If Roger doesn't reply to you, first. He's been rather good at that. :)

Apocolypse said:

I wrongly click to replace my account can i recover my main account

Greetings!

Apocolypse said:

My old account name apocolypso level 31 kingdome 33 akhrumt i was trying to restore but i accedentaly use link botton then replace my samll base after that i lost my account now i conect with new game

Roger noted to send him pm, not here. Find the below beside one of his posts and click 'Send Message'.

Apocolypse said:

My old account name apocolypso level 31 kingdome 33 akhrumt i was trying to restore but i accedentaly use link botton then replace my samll base after that i lost my account now i conect with new game 

I can see that you're already opened a ticket. In that case please follow the instructions of our support manager. We will help you.

Ledena said:

Great but, if i want to unlink there is no way, so i lost my pc acount

Hello, Ledena!

If you have any issues with account linking or any other questions, feel free to contact me in PM and ask! :)

I have the same issue now. I made a ticket and wrote to administrator, but i think my account will be burnt before you restore it because we are in 4 KvK ... I have only 6 hours shield and we are friday under COVID 19 ...