
Please contact our support team regarding the situation. You can do so via the "Ask a question" button after following this link:
https://support-portal.plarium.com/en/throne-web/faq
Our colleagues will surely assist you 👍
See if support can send an e-mail to the address listed on the account. If you give them the k and coords, they should be able to dig out your player id for them to send to the e-mail address.
Maybe you'll get the "Can you hear me now?" msg, and have a path to follow.
There should be no privacy issues in that.
The basic design lets geometry players swiftly read obstacles and react, while dynamic backdrop effects provide excitement without cluttering the screen.