Try using external platforms to ask, maybe someone will have advice or they will respond.
Since, it seems you've tried KaW Support - Create Ticket and gotten nowhere fast.
Or try a VPN, just to see if it's only a problem in your local country - if only long enough to raise shields, or whatever.
https://chrome.google.com/webstore/detail/1clickvpn-free-vpn-for-ch/fcfhplploccackoneaefokcmbjfbkenj seems to work, well enough.
A bit slow, but works well enough - especially if you only need to see whether or not you can get in that way at all / there's something going on with your internet / providers in your local area.
I have see where all of Europe fails, but UK and North America are OK. Strange.
Hi Doctor Doom!
Our Support Team answers in a 24-hour period. Please keep contacting them in order to receive all the necessary help and recommendations: http://support-portal.plarium.com/ticketcreator/throne/en?devicelocale=en&spGame=throne-web
Have a great day!