Dear WWO!

Thank you for such a detailed feedback👍

Please note that we do not provide our players with the technical support on our official Forum.

I kindly ask you to forward the information from your latest Topics to our Support Team as well by the link below:

http://support-portal.plarium.com/ticketcreator/vikings/en?devicelocale=en&spGame=vikings-web

Our specialists will thoroughly investigate these issues and provide you with the detailed report on them🙏

Please note that these Topics will be moved to the Archive.

Thank you for your commitment to the game.

Have a great day!

> Please note that these Topics will be moved to the Archive. 

Please don't.

They are active community questions that the community will want common answers too. One one on only provides private answers to a single viewer.

Doing so negates the very purpose of a forum - for later seekers to find already found answers and not ask them again.

Even if support is pursued, once an answer is received it can be posted back to the thread, so people can be pointed to already present answers, rather than endlessly having the same question repeatedly asked and answered, and forcing all readers to re-read new questions on what has already been answered.

Hello WWO!

I have already answered you in a personal message🙂

Have a great day!

Roger said: 

<<<<<

Hello WWO!

We understand your concern. However, we ask our players to contact the Support Team directly in order to provide our specialists with the most relevant information regarding these situations. All information can help our specialists to resolve the existing issues in the game.

Thank you for your understanding. 

>>>>>

Roger, this was deliberately put in a public forum so others could see an issue was out there, known, and not unique to themselves.

Please don't answer public messages privately - answer them publicly. That is the point of this community forum - for the community to forum.

Dear WWO, 

We appreciate your activity and commitment to our Forum. However, we do not provide technical support on this platform, and new customers can wait for the Support Team to reply under your Topics.

If you meet any technical issues in the game, please forward them to our Support Team. Feel free to start the discussion Topics, but we kindly ask you to specify to the other players the necessity of contacting our specialists then👍

Thank you in advance!

Dear Roger:

> we do not provide technical support on this platform 

No support request of the support team has been made in this thread - merely a report, and the steps to duplicate. What you do with it, including ignore it and your community, is up to you.

> new customers can wait for the Support Team to reply under your Topics. 

Or they can more quickly get already answered questions answered for themselves, via this forum and the community support it has provided to itself. Further, they can observe that they are or are not unique to a particular problem, and know if it should be forwarded via Ask A Question - or not as it has already been solved or asked and answered.

> If you meet any technical issues in the game, please forward them to our Support Team.

You well know that I am well aware of them. I choose the appropriate medium for myself at the time per the nature of the issue.

> Feel free to start the discussion Topics

Which is all I have done here. Readers will then know their experience is not unique, already reported, and they can move on with their day.

> but we kindly ask you to specify to the other players the necessity of contacting our specialists then 

Which you well know and have seen me repeatedly do.

This forum topic is titled 'Technical Support'. You and Plarium have made it clear that this, here, is 'Community' technical support, not 'Plarium' technical support.

This medium was explicitly chosen, knowing that. You can copy it to support (as no further interaction is necessary, the report is entirely complete in and of itself), or not - your call. Plarium support can ignore this, or not, their provided forum, or not, their call. The community will observer and evaluate (Plarium) accordingly.

Please cease and desist your these non-answers is this thread, it is merely adding extraneous  noise that readers have to chew through to discover there is nothing additive in the message to the stated thread.

Thank you for your understanding.

What is the point of having a whole Forum's segment "Technical Support" if the only reply to the players questions is "We do not provide technical support".

Since Facebook also removed option of interacting with any Plarium staff regarding important issues, this Forum moved to the same avenue of "We don't give a damm about your problems with the game as long as players are throwing more money our way"

I only wished your technical support actually worked. None of the issues have been resolved after numerous contacts. All players got as a result of applying for technical support was "Please note the thread is closed now, have a nice day" automated reply

The game is loaded with more bugs than a dead fish after a week on the riverbank. You can at least forward this feedback to Plarium developers?