From experience, support is keenly interested in fixing such bugs.

The only way they can is to catch it in the act.

Send them screenshots of the shield going up, and when it drops early. Only with dates, times, coordinates, player id, can they make the haystack small enough to be able to find the needled within it.

[6495ed]Berinia [-] said:

I am tired of participating in events having my shields dropped and get attacked.  The shields are setup past the time to complete harvesting task on resource sites, the enemy attacks the RRS. It cost points n the events. All events. As for the cities, they dropped as well.  The way I see it is the game is CHEATING. You should those bugs worked out by now. Meanwhile my order was winning the OvO event until the shield dropped. TOO EARLY. Fix the problem.

Yes, I am extremely upset and angry by this recurring issue.

berinia

Dear Berinia, 

We understand how important this issue is.

Please provide us with the following information so our specialists could resolve your issue as soon as possible:

1. Specify the date and approximate time when you activated the Inaccessibility item.
2. Provide us with the screenshot of the Battle report of the first attack on your Town. Please note that the date and time of the attack should be clearly visible on the screenshot.

We process each request individually and will start investigation as soon as we receive the requested information.

We are waiting for your reply. Thank you in advance.