
Sounds like you're going to have to ask support directly. When you find out, post back here please, I have no doubt others will come with the same question.
Bottom Right - "Ask A Question": http://support-portal.plarium.com/en/throne-web/faq
Yeah, avatar swaps on mobile are a pain. Works great on browser but glitches out on phone. I finally nailed a steady selfie for mine using the iPhone timer. I personally followed https://skylum.com/blog/how-to-take-a-timed-photo-on-iphone to ditch shaky shots and it uploaded sharp. Hope they patch it soon!
Totally feel you, mobile avatar swaps can be super annoying. Smart move using the iPhone timer though—that’s actually a solid workaround. Glad it helped you get a clean shot. Fingers crossed they fix the mobile glitches soon. animal craft
To change your user picture to a customized one while playing from your phone, go to your account settings within the app and look for the "Profile" crossy road unblocked or "Avatar" section. If you don't see the option, try updating the app to the latest version, as customization features may vary between mobile and browser versions.
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