Support is only really available via Menu / Help.

I've used them -many- times. Always responsive and a decent experience. Mind you, I don't expect responses in less than 3 days - but don't remember the last time I didn't get a response long before then.

IIRC I do get a 'question received' message within minutes after using it.

mka001 said:

Has anyone experience with the support ?

I've reported an error/misfunction of the game (disappering ressources bought before from the bank) some days before, BUT no answer till today ……. not even a "having received your request"

Tank's in advance for your experience and advice 

mka001

Hello! Could you please clarify your game ID (“Menu” —> “About the game”) or e-mail from which you’ve sent the request. Waiting for your answer and thank you in advance!

Click on 'Roger Montgomery' before his player icon at the left of his post. You'll go to https://plarium.com/forum/en/profile/1546709/

 - scroll down and you can click on 'SEND MESSAGE' to send those details to him privately, rather than here in this public forum.