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Bank Deals that have been paid for but not recived

Bank Deals that have been paid for but not recived

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10 берез. 2019, 17:3410.03.19
06.11.18
9

Bank Deals that have been paid for but not recived

Since i picked up 2 packs today and only one of them showed i decided to check and see if the payment had been taken for both low and behold yep, 2 payments, 1 pack. This is the second time this has happened so I want to know who to contact to fix this now as ive never had this issue with any other game.
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10 берез. 2019, 17:4710.03.19
06.11.18
9
Also both deals identical and both were confirmed by the game yet only 1 has shown up. I know this has happened to other people and am displeased that the support page has no ticket system for this issue hence why im on the forums. Currently waiting for a statement for the last time this happened to me (probly another week or two till i get it) so i can verify the last time this happened and dispute the charge as the bank deal was never populated to the account (about a week ago).
11 берез. 2019, 17:0311.03.19
03.12.18
7

I've heard something similar from a teammate.