pgiorgallis said:

When i login i see only a black screen.

I try 4 different browsers (safari, firefox, chrome, and opera)

I use Mac. OS X El capitan  

Halo !

It happened just after you tried  to login ? 

Have you some screens ? Is it black browser window or all monitor ? 

Dear PGIORGALLIS,

Thank you very much for providing us with this information. This request has been forwarded to our technicians for further investigation. We will contact you if we need any additional information.

Thank you for your understanding and patience.

Have a good day!

Hi, Yesterday I formated my cellphone, and unfortunately I realized that my account did not have a link with Facebook or google game play. It is possible recovery my access if I send you the coordinates? And the city's name? Best Regards

Hello, RODLUCENA,

We want to help you. Please provide us with the following information in private message so our team can resolve your issue as soon as possible:

1. The name of the Kingdom, the coordinates of your lost Town, the exact name of your Clan, its tag and your name in the game.

2. The receipts of purchases made on your lost account. You can find the purchase history in Google Play by following this link → https://support.google.com/googleplay/answer/2850369

3. Specify your email, device model and the approximate amount of Gold left on your lost account.

This information will help us to make sure that this account belongs to you.

We are waiting for your reply. Thank you in advance.

Since new update yesterday I had several problems to login (Plarium Play App or browser - same problem). Game loads to 90% then displays "Connection lost, try again i a few minutes". Is this a known issue?

Greetz, Merlin