Hi Colin!

Please forward this request to our technical specialists through the "Ask a question" button by following the link:

http://support-portal.plarium.com/en/throne-web/faq

Our specialists will surely assist you🙏

Colin, don't feel too bad. I log about 16 hours a day online in the game and am currently 1w 1d away from lvl 3.

After bringing it to Plarium's attention 8 months later they're still looking into it.

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