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Important Update On The Black/White Screen Issue

Good news, dear Lords and Ladies!
The technical issue connected with the Black/White screen problem some of you were experiencing has been successfully resolved. Please load the game to check, and kindly confirm if everything's functioning correctly now.
We thank you for your patience and cooperation in this matter. 🤗

Перегляди
106
Коментарі
45
7 груд. 2023, 14:1307.12.23
7 груд. 2023, 15:4107.12.23
28.03.20
1

Great but now i CAN NOT load the game,,,,,,,, good job

OlenkaAdmin
7 груд. 2023, 16:0007.12.23
31.10.22
532
Jim G

Great but now i CAN NOT load the game,,,,,,,, good job

Lord, please restart tha Plarium Play app. It will surely help.😉

8 груд. 2023, 00:2308.12.23
28.12.20
2

i cannot log in as well tried uninstalling and re installing nothing.

8 груд. 2023, 00:2408.12.23
28.12.20
2

it says launching for about 2 seconds than goes back to play


8 груд. 2023, 02:5008.12.23
8 груд. 2023, 03:19(відредаговано)
23.12.16
4

it now takes about five minutes for Me to log in... problem not fixed, just changed... 28 !!! minutes later, still trying to load... bout to call it a night, two long days ahead, I'll miss the brawl etc... mebbe you'll fix it some time next WEEK

OlenkaAdmin
8 груд. 2023, 09:4808.12.23
31.10.22
532
Robert Reynolds

it says launching for about 2 seconds than goes back to play


Lord, try reloading the Plarium Play application and check if your Internet connection is stable enough. If the issue persists, please follow this link to submit a support request, so the team can investigate your case and offer a possible solution: https://social-support.plarium.com/hc/en-us/requests/new 

OlenkaAdmin
8 груд. 2023, 09:5108.12.23
31.10.22
532
FortMayne

it now takes about five minutes for Me to log in... problem not fixed, just changed... 28 !!! minutes later, still trying to load... bout to call it a night, two long days ahead, I'll miss the brawl etc... mebbe you'll fix it some time next WEEK

If this situation is still relevant to you, please give us more details via the link: https://social-support.plarium.com/hc/en-us/requests/new Our team will identify the reason for this problem and send you the necessary steps to follow to resolve it asap.😉

8 груд. 2023, 16:1308.12.23
22.02.16
1845

if  you already have a ticket  started  do not  place another one  just  answer and  add to any  replies when you get them.


9 груд. 2023, 19:3909.12.23
25.11.20
1

My game was never broken. Now Ive missed 3 events because I cant launch my game. Done everything from uninstalling to clearing cache to a combination along with restarting before installing etc. 3 days lost from expanding battle pass 😟

11 груд. 2023, 19:1811.12.23
15.12.20
6


i


11 груд. 2023, 19:1911.12.23
15.12.20
6

How do we fix this???  Support doesn't want to know, No help at all. 

11 груд. 2023, 21:2311.12.23
22.02.16
1845

When  did  you contact support ?


11 груд. 2023, 21:3211.12.23
22.02.16
1845

Support has  been extremely busy  the  last  couple  weeks please  be  aware it is  best  to wait  for  a  reply before  sending more tickets, it  will cause a great  deal of  delay if if  you stack support request on top of each other

12 груд. 2023, 02:0012.12.23
22.02.16
1845

how  long ago did you contact them?

12 груд. 2023, 19:2412.12.23
15.12.20
6

Sunday 10th Dec

Auto reply

12 груд. 2023, 19:2912.12.23
15.12.20
6

I did what the last post said un/reinstall now I have this problem.


i

The install tabs don't work.

12 груд. 2023, 21:4212.12.23
15.12.20
6

All done now I have managed to install and get in

13 груд. 2023, 02:3313.12.23
15.12.20
1

What did you do to fix grey tab wont install ?


13 груд. 2023, 11:3913.12.23
15.12.20
6

found every file in File Explorer and deleted it. Then downloaded Plarium from the correct site www.plarium.com and Bobs your uncle

OlenkaAdmin
13 груд. 2023, 11:4513.12.23
31.10.22
532
Bob Ward

found every file in File Explorer and deleted it. Then downloaded Plarium from the correct site www.plarium.com and Bobs your uncle

I'm happy to hear that! Enjoy the game, Lord!🙂