Hello 

I advice to take a look at this article about Loading issues ,and to perform the loading troubleshooting steps  

https://social-support.plarium.com/hc/en-us/categories/7602939511964-Loading-Technical

If the issue still persist after you tried everything indicated there , than i advice to contact the support  :

https://social-support.plarium.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM

I wish you  a great day !

Hi! I still can't log into the game. It loads at 99% and then freezes. I've tried everything: clearing the cache, resetting my account, but nothing helps. I've contacted support every day, but to no avail! It's like everyone's on vacation. What should I do? I'm the leader of the "CALIPHATE" alliance, there are 80 people on my team, and I can't log into the game.

Hello , Greetings. If you are located in Russia or Belarus, the company has ceased its cooperation with these countries, including responding to its services. 

Did you tried to uninstall and install again the application plarium play ?  did you tried to connect with a different internet point ? or a VPN ?

второй день весь альянс не может зайти в игру. загрузка только до 99 процентов((

Hello Анна ,i am sorry for that , did you tried to uninstall the app and install it again ?

Or did you tried to connect using a VPN ?