loco666 said:

hello all i was wondering if anyone else is having the same issues i am having. since they put in new system for "urgent help" i have been unable to spy, raid, siege, send or collect caravans. here is what its saying for my spys http://prntscr.com/cl6cmi  . i have cleared cache, changed browsers, rebooted computer.. nothing seems to help.. it is only happening on "UNTAMED LANDS" whereas i am having no issues on the DARK PLAINS. anyone have any other suggestions? i have sent a ticket to support but have yet to hear a response.

I have sent your difficulty to appropriate responders but most are asleep right now. So far only a few are having problems. I am monitoring for additional problems. Did you get a ticket number so I can put a priority on it?

 [#HAO-985-17927]: game lag or something wrong     

i would assume that would be the ticket number? thats what i got as an automated response. thanks again

 [#HAO-985-17927]: game lag or something wrong     

i would assume that would be the ticket number? thats what i got as an automated response. thanks again

I have the same problem, you can help me ?

momo71480 said:

I have the same problem, you can help me ?

There were Windows updates recently so my suggestion, close explorer and all others programs. Roboot and restart programs. If it still doesn't work contact support. http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

It is the weekend for the tech people so if problem persists. Please let me know.

sir BrunsonThomas,

this issue has came up yet again for me. i have sent in yet another ticket if u would be so kind to put a priority stamp on it , it would greatly appreciated. again :)       [#XWW-572-75385]:     .. maybe it will start working again for me at restart in 4 hours..

Lord WARHAWK75,

problems with relocated castles can be solved only with assistance of Plarium support. Therefore you have to send a ticket since its only way how can you alert support team regarding your problem. 

Please use this link http://support.plarium.com/Tickets/Submit and be patient. They will surely reply.

My Lord, 

sir BrunsonThomas,

this issue has came up yet again for me. i have sent in yet another ticket if u would be so kind to put a priority stamp on it , it would greatly appreciated. again :)       [#XWW-572-75385]:     .. maybe it will start working again for me at restart in 4 hours..