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Cannot purchase a Ballista

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7 лют. 2018, 19:2207.02.18
19.05.16
44

Cannot purchase a Ballista

Cannot purchase a Ballista. When I purchase a Ballista for the last open spot I have for them your game refuses to let me place it. I tried this three times The open spot is on a gate. I then tried moving a ballista from another gate to the open one, your game refuse to let me do this. In addition it refused to let me place it back on the gate I got it from. I then tried moving a sentry from a tower to the gate, your game again refused to let me to do this, and your game refused to let me put it back where I got it. The items I tried to move and your game refused to let me place I moved to the yard area and tried to place them there so your game returned them to their original place, I did not lose them.

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8 лют. 2018, 11:2608.02.18
220588

Hello, Lord!

Please provide us with the more detailed information about the issue and the exact steps to reproduce. Here is an instruction how to report bugs.
8 лют. 2018, 17:2808.02.18
19.05.16
44

Plarium.com, Dark Plains, desk top


1. I click on construction, went to Fortifications, clicked to build a level 6 ballista, it took me to my castle with all the blue footprints, I move the footprint for the ballista to the empty position on the gate, it refused to turn green even though I spent about 5 minutes moving it around on that spot.  I finally, fully frustrated, clicked finish.  

2. I then clicked the edit arrow, moved my cursor to highlight the level ballista next to the spot I tried to place the level 6 ballista, destroyed the level 1 ballista to make sure I had room for the level 6 ballista.  Clicked done.

3. Repeated step 1.

4. Clicked the edit arrow again.  Tried to move a level 5 ballista to the gate where I wanted the level 6 ballista. Your game refused to let me do that.  I tried to move the level 5 ballista back to its original position.  Your game refused to let me do that, never turned the foot print green.  I finally moved the footprint to the yard and clicked until the game put it back exactly where I tried to place it.  Clicked done.

5. Decided to try one more thing,  Clicked the edit arrow again.  Tried to move a sentry from a tower to the gate where I wanted to place the level 6 ballista.  Your game refused to let me do that, the footprint never turned green.  I tried to move it back to the tower I got it from.  Your game refused to let me do that, the footprint never turned green.    I finally moved the footprint to the yard and clicked until the game put it back exactly where I tried to place it. Clicked done.


6. Decided the game was broken.  I don't need to buy any more sapphires or other packages until it is fixed.

DeletedTechnical Support
9 лют. 2018, 10:1209.02.18
795

Hi, please try to place the Ballista not on the top of the gate, but on its very bottom, on the basis.

10 лют. 2018, 18:3610.02.18
19.05.16
44

Aha !!!  That worked.  Very difficult due to the color of the outline of what you are trying to place and the color of the level 6 gate, but it worked.

Thank you Helen.