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Issue with the Holy Loyalty Roll

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29 лип. 2021, 23:2229.07.21
11.07.19
7

Issue with the Holy Loyalty Roll

Seems the event was set on British Summer time.

So it has ended an hour early.... or at least an hour earlier than anyone would have expected given reset is still in approx an hour. Reset seems set to GMT and does not change when the clocks go forward.

I expect this will annoy a lot of players who were expecting to collect the holy bond before reset. Especially US ppl who might well only get back from work an hour or two before reset.

On top of that you can't currently unlock the holy bond with one of the items because for that part of the event the game isn't actually recognising that the last day of the event has ended. I suspect that piece has been coded to a GMT clock/flag.

So the game is simulaneously saying the event has ended whilst failing to recognise that the event has ended. Bit of a mess.

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30 лип. 2021, 09:4030.07.21
22.02.16
1845

It seems this has been fixed after a refresh from what I'm told  (had collected mine earlier in the day.)

30 лип. 2021, 10:3030.07.21
01.05.15
12

I have the same problem and it has not been fixed. It says I missed the holy bond, even if I logged in before game reset time, which is at 1am UK time. Last night reset was at midnight???

It now says I have 19 days to unlock all missed rewards, but even with plenty of keys, it would not let me. The unlock button does not light up, which is very annoying. Actually the entire situation is. Now I have 3 holy bonds sitting there, I cannot get (1 in each server). Thank you for that!

AlinaCommunity Manager
30 лип. 2021, 11:5930.07.21
21.05.19
3509

Thanks for reporting it. We're aware of this issue, and the game team is currently investigating the reasons. From what I know, you should be able to collect the final reward with the Key today. Have you tried that? 

AlinaCommunity Manager
30 лип. 2021, 12:0130.07.21
21.05.19
3509
DejaVu

I have the same problem and it has not been fixed. It says I missed the holy bond, even if I logged in before game reset time, which is at 1am UK time. Last night reset was at midnight???

It now says I have 19 days to unlock all missed rewards, but even with plenty of keys, it would not let me. The unlock button does not light up, which is very annoying. Actually the entire situation is. Now I have 3 holy bonds sitting there, I cannot get (1 in each server). Thank you for that!

Sorry to hear about it, DejaVu. Is the button "Claim" still greyed out? If not, what happens when you try to click it? 

BiohazarDModerator
30 лип. 2021, 18:5930.07.21
04.10.13
3867

The unlock with keys option seems to be working for me now that the schedule has ended in all time zones.  Is anybody still having problems with it now?

1 серп. 2021, 21:2001.08.21
22.02.16
1845

This issue will not be forgotten till the players get taken care of  please be Patient  :) 

2 серп. 2021, 14:5602.08.21
2 серп. 2021, 14:57(відредаговано)
22.02.16
1845

Please let us know if you continue to not be able to claim


2 серп. 2021, 23:3802.08.21
01.05.15
12

still not able to claim the holy bond...it is very annoying

3 серп. 2021, 09:2803.08.21
22.02.16
1845
DejaVu

still not able to claim the holy bond...it is very annoying

Yes  we understand  and we are still working on a fix


AlinaCommunity Manager
4 серп. 2021, 10:4104.08.21
21.05.19
3509
DejaVu

still not able to claim the holy bond...it is very annoying

Hello, DejaVu! I'd like to inform you that this issue should have been fixed. Have you managed to claim the final reward?

5 серп. 2021, 21:0405.08.21
01.05.15
12

Yay, it finally worked..thanks! :)

Forget Me NotCommunity Manager
9 серп. 2021, 12:5909.08.21
05.04.21
899

You are welcome, Lady!😉

BiohazarDModerator
12 серп. 2021, 15:3012.08.21
04.10.13
3867

Good to hear it's working now :)

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