We want to inform you that, due to specific changes this month, the current March Battle Pass will end on March 30 at 23:59 UTC. Because of the time switch in this particular Battle Pass, it lasts one day shorter than usual. Accordingly, for those players who purchased the March Battle Pass, in-game compensation will be provided on April 1.
Please note that the schedules of certain game events and offers may change. We kindly recommend checking the duration of the Battle Passes before purchasing. It will ensure you are certain of the number of event days and can plan your gaming activity accordingly. Thank you for your understanding, and have a terrific game! 💙
Followed all the instructions on the support, no refund, no money, leary about purchasing a new battle pass. It seems that Plarium strikes, fill out the form, follow the instructions and you get nothing. I either want a refund or an elite battle pass that I paid for.
Hello Archon. Would you please inform me if you received a new update to your ticket?
Still no update on compensation , still no refund for a mess that happened 10 days ago. Unacceptable performance.
Hello Archon. Would you please inform me if you received a new update to your ticket? The support started to refanding the players. The Tickets are numerous, but eventually, all who submitted a successful ticket will be refunded.
Yes, but what is fast...? To take the money, it's done in a second, but to give it back...
Hello. Unfortunately, there is no button to click and start refunding the players. The Support has to check the tickets one by one. Hopefully, you will be refunded soon.🙂
I received an email finally on April 5th, informing me that I would get a refund, but have seen nothing. I bought my April Battle Pass on April 6, losing 20% of its value due to Plarium screw up, and getting no compensation, and then magically, hours later, got an email informing that Plarium was "giving" me 30 Levellers, which I had already paid for twice!!!!!!! Plarium has not refunded the March 31 Battle Pass, has not given me any compensation, and has made me pay for everything twice to get it. I do have an extra 30 levellers, so in that case I do have what I paid for, although I had to wait and ask repeatedly to get it. Compensation for this colossal mess should be a refund not only of the March 31 Battle Pass, but the April Battle Pass as a recognition of how poorly this was handled.
I'm a player and I do understand you perfectly. What I really know is that the Support started to refund the players, as a friend got his money back. Please inform us when you get your money back. For all the rest concerns you posted, please mention them under the Supports reply.
⚠️ UPD: A technical error occurred today, March 31, leading to the launch of an additional 24-hour March Battle Pass. Upon its completion, a new April Battle Pass will be held tomorrow.
We apologize for the inconvenience and understand that this can cause some frustration. Those who purchased the 24-hour March Battle Pass today can contact our support team via this link and use the refund option
We hope for your understanding and wish you a great game!
With respect, this should have been made far more public than a single post here. The issue is significant, not only was my money taken, but I bought lvl increasers and used them, and they are now gone. As well, my extra build queues were filled with troops and they disappeared hours later. This is brutal.
i buy the battlepass every month for my cities, so when i get an ingame message saying that the season has ended and i am awarded the resources for the whole month, then i go and purchase the next months battle pass for all my cities and complete 6 levels in each city, then today i get an ingame message again saying the same thing and resources for the one day???? this is your screw up so why can't you fix it. it should be pretty obvious that whoever bought a battlepass yesterday, especially when they already had a march battlepass, was at your suggestion that the season had ended and a new one started so why do we have to jump through hoops to fix your mistake!!!! i mean, who would buy a 1 day battlepass????
With respect, this should have been made far more public than a single post here. The issue is significant, not only was my money taken, but I bought lvl increasers and used them, and they are now gone. As well, my extra build queues were filled with troops and they disappeared hours later. This is brutal.
Hello Archon. As it was officially announced, all who purchased the 1-day battle pass by mistake, you have to contact the Support to get your money back. Players from other Plarium games got a refund already, so please contact the Support ASAP here: and use the payment issue option. https://social-support.plarium.com/hc/en-us/requests/new? If you don't know how to fill out your ticket, I can help you.
i buy the battlepass every month for my cities, so when i get an ingame message saying that the season has ended and i am awarded the resources for the whole month, then i go and purchase the next months battle pass for all my cities and complete 6 levels in each city, then today i get an ingame message again saying the same thing and resources for the one day???? this is your screw up so why can't you fix it. it should be pretty obvious that whoever bought a battlepass yesterday, especially when they already had a march battlepass, was at your suggestion that the season had ended and a new one started so why do we have to jump through hoops to fix your mistake!!!! i mean, who would buy a 1 day battlepass????
Hello Archon. As it was officially announced, all who purchased the 1-day battle pass by mistake, you have to contact the Support to get a refund. Players from other Plarium games got a refund already, so please contact the Support ASAP here: and use the payment issue option https://social-support.plarium.com/hc/en-us/requests/new? If you don't know how to fill out your ticket, I can help you.
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Buongiorno,
In Sparta non mi sembra che abbiate rimborsato, da quanto a me risulta ora e nemmeno ad altri miei amici in game.
E' possibile sapere se rimborsate e in che modo, visto che in questo post comunicato di averlo fatto su altri game della plarium?
Ad esempio con pass gratuito di aprile e ricompensa per i giorni persi nei bonus oppure con restituzione monetaria?
Grazie per una eventuale vostra dettagliata risposta.
Good morning,
In Sparta you do not seem to have refunded, as far as I know now and neither do any of my other friends in game.
Is it possible to know if you refund and in what way, since in this post you communicate that you have done so on other plarium games?
For example with free April pass and reward for days lost in bonuses or with monetary refund?
Thank you for your possible detailed reply.
Translated with DeepL.com (free version)
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Hi! Is it still relevant, Archon?
Buongiorno,
In Sparta non mi sembra che abbiate rimborsato, da quanto a me risulta ora e nemmeno ad altri miei amici in game.
E' possibile sapere se rimborsate e in che modo, visto che in questo post comunicato di averlo fatto su altri game della plarium?
Ad esempio con pass gratuito di aprile e ricompensa per i giorni persi nei bonus oppure con restituzione monetaria?
Grazie per una eventuale vostra dettagliata risposta.
Salve, Archon. Grazie per la sua domanda. È possibile ottenere il rimborso del denaro utilizzato per l'acquisto del Battle Pass di 24 ore. Ti suggerisco di discutere tutti gli altri dettagli con il nostro team di assistenza, che valuta attentamente ogni singola situazione. Poiché le richieste sono numerose, potrebbe essere necessario un po' di tempo, ma i nostri agenti cercano di rispondere a tutti il prima possibile. Grazie per la vostra comprensione! (via Google Translate)
I'm slowly getting angry. I had bought this ominous 1-day Elite Battle Pass for 2 Accs each from Sparta and Pirates and received neither the earned rewards for the entire March, nor a refund of the costs. Since April 1st, I've been playing without any Battle Pass because I don't trust the system anymore. And now I read that I have to fill out a ticket for each transaction? I don't believe it...
j'ai remplis tous les tickets pour chacunes de mes transactions, deux pass sur 2 serveurs et toujours rien: ni remboursement, ni validation du pass. Je m'impatiente...
I've filled out all the tickets for each of my transactions, two passes on two servers and still nothing: no refund, no pass validation. I'm getting impatient...
Followed all the instructions on the support, no refund, no money, leary about purchasing a new battle pass. It seems that Plarium strikes, fill out the form, follow the instructions and you get nothing. I either want a refund or an elite battle pass that I paid for.
That was the last thing I heard from your support. So, officially, you have taken money, not provided the services contracted for, and not offered a refund, or a fix.
And, with all due respect, like many of the players complaining here, I have been with this game for 10 years, significantly longer than you have been with Plarium, I suspect, and if there is one thing that every long time player with Plarium has learned extensively, it is how to fill out a support ticket. So please do not use your canned responses to talk down to us, and suggest that WE MADE A MISTAKE in buying your product, lest we decide that you are correct.
