Dear players!
We are happy to see that you guys are already moving to Plarium Play and we can’t wait to see you there.
For your convenience and to make the transition process smoother, we’ve also uploaded a video going over the instructions below.
If you need subtitles for other languages, follow the link to our YouTube video
If you bump into a problem don’t hold back! Let us know about it in the comments below. Here, you will be able to find some answers to the most popular questions regarding Plarium Play
https://plarium-play-faq.zendesk.com/hc/en-us/sections/360002486359-Loading-Issues
Good luck
How about fixing the problem of confirming email address in App? I've already sent emails to support (over a week ago) from my (so called invalid) email address which have been confirmed as being looked into.
However still get following message on App:
Confirm Email
You are attempting to send an email to an invalid email address. If you have access to the email address you entered, please contact Plarium Support
My email is obviously valid and your app is obviously not trying to send an email to confirm. Its probably not liking the @blueyonder.co.uk ending - legacy account owned by Virgin
Where has switch server bar gone - I'm stuck on S1 and can find no way of getting to S2 or S3 to monitor my cities there - need urgent fix.
see screenshot https://prnt.sc/w2jyji
Dear Nancy and Plarium team as goatshagger just said we cannot navigate from 1 server to another, the icon server switch has gone !
Can you please fix asap, I like S1 but I have a coa to manage on S2 :-) Thanks
Be glad you can play on a server at all, if you only have an account on server 3 you won't be able to play the game at all for hours ^^
Problem with Plarium play - Sparta server 3. When you log in, you are pushed to a new city level 1, not possible anymore to join the city in progress. Several gamers reprted same problem.
- Do you confirm a general issue with this game on desktop/plariumplay/Sparta/Server 3?
- Any clue for a fix , when?
Thanks in advance for your answer
can we have an app running, so I can stop to play by browser
meanwhile you can remove the appearance of this window every minute
I think even the most distracted player have understood that they have to switch to Plarium play.
Will it be enough 2 weeks to have a working platform? .....
You can keep playing via Plarium Play from now on. This window should be in the game till at least December 31. Your patience and understanding are much appreciated.
Hi,
i can't install Plarium play. I use Apple. a message comes out: "MacOS Hig Sierra or later is requiered".
I can no longer updated my computer to that system. Have now OSX El Capitan 10.11.6
What can I do ? Will I stop playing in January ?
Thanks for your support and help. 🤔
I'm afraid the only option here is to update macOS on your Macbook. 😔
As an option, you can install Plarium Play on a Windows-based PC or laptop.
Where has switch server bar gone - I'm stuck on S1 and can find no way of getting to S2 or S3 to monitor my cities there - need urgent fix.
see screenshot https://prnt.sc/w2jyji
This issue has been already fixed. Thanks for bringing it to our attention.
How about fixing the problem of confirming email address in App? I've already sent emails to support (over a week ago) from my (so called invalid) email address which have been confirmed as being looked into.
However still get following message on App:
Confirm Email
You are attempting to send an email to an invalid email address. If you have access to the email address you entered, please contact Plarium Support
My email is obviously valid and your app is obviously not trying to send an email to confirm. Its probably not liking the @blueyonder.co.uk ending - legacy account owned by Virgin
Done. 😎 Please try to send a confirmation email one more time and let me know if it worked.
Problem with Plarium play - Sparta server 3. When you log in, you are pushed to a new city level 1, not possible anymore to join the city in progress. Several gamers reprted same problem.
- Do you confirm a general issue with this game on desktop/plariumplay/Sparta/Server 3?
- Any clue for a fix , when?
Thanks in advance for your answer
Players should be able to switch between servers in the settings. Please make sure that you are checking the right server.