на одном профиле платежа идут на основном  вот такая беда исправте пожайлуста.

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Finally, we found each other 🙂. Only the Support Tech Team has the tools to check your account, so please contact them https://social-support.plarium.com/hc/ru/requests/new . The usual mistake that the players make, is their coordinates and the game user ID . If you  add your coordinates, you have to write them as it is in the game, x:  y: or to find your ingame ID which is uder the ingame guide, as my sceenshots

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 If you complete the Support form correctly, you will receive a notification 

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After  that, you will receive into your email account The Support automatic reply, that they received your form . Do not delete it, as a Plarium Teck will reply to you under this automatic reply, in 1-5 working days 

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I hope it will help you

не понял все на английскому вы простите меня. а на какою писать на сервер ру или фейсбук? 

огромное  ВАМ СПАСИБО!!!!! все вышло исправили писал на эмейл почту.

Hello Archon. I'm glad that it worked for you.🙂

доброй ночи вам!!!! помогите войска зависли еще 6 чесла думал пройдет но висят и до сегодня в тех писал скрин кидал и толку ноль. помогите.

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Hello Archon. If the issue persists, please reset your Plarium Play cache. The game doesn't have any problems at the moment.