If I remember Plarium's system correctly, VIP status and the wings aren't automatically unlocked just by leveling up or throwing some cash at the game. They're usually tied to their invite-only VIP loyalty program, hitting a massive spending threshold over time, or top clan achievements in server events. You're better off opening a ticket directly with Support instead of waiting for forum mods to respond, as they can actually check your account status. For example, there shouldn't be any such problems here, and even if they do arise, they'll be resolved immediately, since the site works perfectly and takes its users seriously.