Plarium makes it near impossible to report bugs in their buggy software

The product is buggy and you have no way to report bugs other than to write general messages here and hope someone reads them AND does something about it AND informs you of the bug's status or resolves it promptly. This is ridiculous.

Коментарі

Deleted

7 черв. 2017, 14:0407.06.17

7 черв. 2017, 14:06(відредаговано)

13.04.16

542

Mate u should try this

https://plariumsupport.zendesk.com/hc/en-us/requests/new

but i think the response from them will come in like an week or so :))

good luck :)

Alfred E Neuman

7 черв. 2017, 14:5107.06.17

07.07.16

about a week....lol

Thanks for the link

Deleted

7 черв. 2017, 15:0407.06.17

7 черв. 2017, 15:07(відредаговано)

13.04.16

542

jeffwinchell said:

about a week....lol

Thanks for the link

with pleasure and depends of luck mate ... :))) for me took 5 days to respond and another 13 days to close it and clasify as solved ..even if they didn't explained and resolved anything ..profesionalism zero

Deleted

8 черв. 2017, 05:2208.06.17

13.04.16

542

Louis2007 said:

This company must hate their customers.

When I lived in Germany, customer service was also a joke at almost any business I dealt with. Their motto seems to be,"let's cut costs and customer service until the point where customer is about to go elsewhere". I came from Seattle, where customer service was about let's spend more money on customer service to get people to spend even more money than that on buying more stuff. I guess both methods lead to greater profits for the company owners, but only the latter method leads to more customer happiness. Plarium seems to prefer the German model.

that's right

Alyona KolomiitsevaCommunity Manager

8 черв. 2017, 06:5308.06.17

17.09.15

8278

jeffwinchell said:

Your pinned closed message
https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/23947_how-to-report-a-bug-4/
about reporting a bug is no longer correct

The link to reporting a bug in that message
https://plariumsupport.zendesk.com/hc/en-us
no longer leads to a webpage where you can report bugs. All you can do is read. No writing.

Similarly your pages that talk about support have nowhere to report bugs.

W.T.F?

The product is buggy and you have no way to report bugs other than to write general messages here and hope someone reads them AND does something about it AND informs you of the bug's status or resolves it promptly. This is ridiculous.

You can submit a ticket by following a link in any article ;) But first, I would suggest searching related articles in Support database. Most common issues are described there.

Alfred E Neuman

9 черв. 2017, 04:2009.06.17

9 черв. 2017, 04:22(відредаговано)

07.07.16

Why won't you correct your own WRONG message that is pinned at the top of the Bug Reports forum? Don't give me some excuses about some obscure way to find the CORRECT way to report a bug. FIX YOUR OWN WRONG POST!

Is that so hard for you?

Sheesh!

You act like Donald Trump who refuses to ever admit you made a mistake. Fix your mistake. You are misleading people and knowingly continuing to do that!!

Alyona KolomiitsevaCommunity Manager

9 черв. 2017, 07:5909.06.17

17.09.15

8278

Alfred E. Neuman said:

Why won't you correct your own WRONG message that is pinned at the top of the Bug Reports forum? Don't give me some excuses about some obscure way to find the CORRECT way to report a bug. FIX YOUR OWN WRONG POST!

Is that so hard for you?

Sheesh!

You act like Donald Trump who refuses to ever admit you made a mistake. Fix your mistake. You are misleading people and knowingly continuing to do that!!

Our post is not wrong. It contains a valid URL that leads you to our Support database. Please try to find a solution for your issue there before submitting a ticket.

Deleted

6 берез. 2018, 11:2006.03.18

https://plariumsupport.zendesk.com/hc/en-us/articles/115002552492

"Good news!

We decided to change the operative algorithm to make our cooperation more efficient. From now on, we will be processing your Bug Reports in the special section on our official Forum.

1123 out of 2422 found this helpful"

In other words, less than 50% of your users like your bug reporting method.

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Ти не можеш залишити коментар.","title":"Plarium makes it near impossible to report bugs in their buggy software","authorRole":"","contentDraftJs":"","contentHtml":"<p>Your pinned closed message</p><p><a href=\"https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/23947_how-to-report-a-bug-4/\" target=\"_blank\">https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/23947_how-to-report-a-bug-4/</a></p><p>about reporting a bug is no longer correct</p><br><br><p>The link to reporting a bug in that message</p><p><a href=\"https://plariumsupport.zendesk.com/hc/en-us\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us</a></p><p>no longer leads to a webpage where you can report bugs. All you can do is read. No writing.</p><br><br><p>Similarly your pages that talk about support have nowhere to report bugs.</p><br><p>W.T.F?</p><br><p>The product is buggy and you have no way to report bugs other than to write general messages here and hope someone reads them AND does something about it AND informs you of the bug's status or resolves it promptly. This is ridiculous.</p>","createdDate":"1496841240000","folderId":"516","id":"41034","authorId":"1175321","authorRegistered":"1467850181290","authorName":"Alfred E Neuman","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/11.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"4628","commentsCount":"8","likesCount":"0","authorCommentsCount":"44","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/uk/sparta-war-of-empires/516_archive/41034_plarium-makes-it-near-impossible-to-report-bugs-in-their-buggy-software/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Зареєстровано:","userCommentsCountText":"Коментарі:","buttonReply":"Відповісти","buttonQuote":"Цитувати","buttonExpandOriginal":"Показати всі цитати","buttonCollapseOriginal":"Сховати всі цитати","title":"Коментарі","edited":"(відредаговано)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/uk/profile/1082619/","commentUrl":"/uk/comment/topic_322378/"},"strings":{"userRole":"","userId":"1082619","contentDraftJs":"","contentHtml":"<p>Mate u should try this</p><p><a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p><br><p> but i think the response from them will come in like an  week or so :)) </p><br><p>good luck :)</p>","userRegistered":"1460576027623","userCommentsCount":"542","userName":"Deleted","createdDate":"1496844290470","editedDate":"1496844406093","id":"322378","entityId":"41034","likesCount":"0","quotedId":"","userBanId":"366"},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"322378","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/1175321/","commentUrl":"/uk/comment/topic_322401/"},"strings":{"userRole":"","userId":"1175321","contentDraftJs":"","contentHtml":"<p>about a week....lol</p><br>Thanks for the link","userRegistered":"1467850181290","userCommentsCount":"44","userName":"Alfred E Neuman","createdDate":"1496847108087","editedDate":"0","id":"322401","entityId":"41034","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"322401","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/1082619/","commentUrl":"/uk/comment/topic_322414/"},"strings":{"userRole":"","userId":"1082619","contentDraftJs":"","contentHtml":"<p>jeffwinchell said:</p><br><blockquote><p>about a week....lol</p><br>Thanks for the link</blockquote><p>with pleasure and depends of luck mate ... :)))  for me    took 5 days  to respond  and  another 13 days to close it and clasify as solved ..even <span>if they didn't  explained and resolved anything   ..profesionalism zero </span></p>","userRegistered":"1460576027623","userCommentsCount":"542","userName":"Deleted","createdDate":"1496847869333","editedDate":"1496848025067","id":"322414","entityId":"41034","likesCount":"0","quotedId":"","userBanId":"366"},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"322414","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/1082619/","commentUrl":"/uk/comment/topic_322632/"},"strings":{"userRole":"","userId":"1082619","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Louis2007 said:</div><br><blockquote><p>This company must hate their customers.</p><br>When I lived in Germany, customer service was also a joke at almost any business I dealt with. Their motto seems to be,\"let's cut costs and customer service until the point where customer is about to go elsewhere\". I came from Seattle, where customer service was about let's spend more money on customer service to get people to spend even more money than that on buying more stuff. I guess both methods lead to greater profits for the company owners, but only the latter method leads to more customer happiness. Plarium seems to prefer the German model.</blockquote>that's right ","userRegistered":"1460576027623","userCommentsCount":"542","userName":"Deleted","createdDate":"1496899357533","editedDate":"0","id":"322632","entityId":"41034","likesCount":"0","quotedId":"","userBanId":"366"},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"322632","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/698671/","commentUrl":"/uk/comment/topic_322668/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">jeffwinchell said:</div><br><blockquote><p>Your pinned closed message</p><p><a href=\"https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/23947_how-to-report-a-bug-4/\" target=\"_blank\">https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/23947_how-to-report-a-bug-4/</a></p><p>about reporting a bug is no longer correct</p><br><br><p>The link to reporting a bug in that message</p><p><a href=\"https://plariumsupport.zendesk.com/hc/en-us\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us</a></p><p>no longer leads to a webpage where you can report bugs. All you can do is read. No writing.</p><br><br><p>Similarly your pages that talk about support have nowhere to report bugs.</p><br><p>W.T.F?</p><br><p>The product is buggy and you have no way to report bugs other than to write general messages here and hope someone reads them AND does something about it AND informs you of the bug's status or resolves it promptly. This is ridiculous.</p></blockquote>You can submit a ticket by following a link in any article ;) But first, I would suggest searching related articles in Support database. Most common issues are described there.","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1496904797377","editedDate":"0","id":"322668","entityId":"41034","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"322668","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/1175321/","commentUrl":"/uk/comment/topic_323132/"},"strings":{"userRole":"","userId":"1175321","contentDraftJs":"","contentHtml":"<p>Why won't you correct your own WRONG message that is pinned at the top of the Bug Reports forum? Don't give me some excuses about some obscure way to find the CORRECT way to report a bug. FIX YOUR OWN WRONG POST!</p><br><p>Is that so hard for you? </p><br><p>Sheesh!</p><br>You act like Donald Trump who refuses to ever admit you made a mistake. Fix your mistake. You are misleading people and knowingly continuing to do that!!","userRegistered":"1467850181290","userCommentsCount":"44","userName":"Alfred E Neuman","createdDate":"1496982046403","editedDate":"1496982120980","id":"323132","entityId":"41034","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"323132","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/698671/","commentUrl":"/uk/comment/topic_323224/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Alfred E. Neuman said:</div><br><blockquote><p>Why won't you correct your own WRONG message that is pinned at the top of the Bug Reports forum? Don't give me some excuses about some obscure way to find the CORRECT way to report a bug. FIX YOUR OWN WRONG POST!</p><br><p>Is that so hard for you? </p><br><p>Sheesh!</p><br>You act like Donald Trump who refuses to ever admit you made a mistake. Fix your mistake. You are misleading people and knowingly continuing to do that!!</blockquote>Our post is not wrong. It contains a valid URL that leads you to our Support database. Please try to find a solution for your issue there before submitting a ticket.","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1496995141527","editedDate":"0","id":"323224","entityId":"41034","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"323224","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/1429511/","commentUrl":"/uk/comment/topic_463844/"},"strings":{"userRole":"","userId":"1429511","contentDraftJs":"","contentHtml":"<p><a href=\"//plariumsupport.zendesk.com/hc/en-us/articles/115002552492\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/articles/115002552492</a></p><br><p>\"Good news!</p><p>We decided to change the operative algorithm to make our cooperation more efficient. From now on, we will be processing your Bug Reports in the special section on our official Forum.</p><br><p><span style=\"font-style: italic; font-weight: bold; text-decoration-line: underline; color: inherit;\">1123 out of 2422 found this helpful\"</span><br></p><p><span style=\"font-weight: bold; text-decoration-line: underline; font-style: italic;\"><br></span>In other words, less than 50% of your users like your bug reporting method. <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/smiles/thumbsdown.png\" class=\"smiles postImage\"></p>","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1520335230633","editedDate":"0","id":"463844","entityId":"41034","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"463844","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Додати текст заголовка","shortText":"Додати стислий опис","buttonSave":"Створити","buttonCancel":"Скасувати","buttonComment":"Коментувати","timerTitle":"Дата і час публікації","timerPlaceholder":"Запланувати","buttonPreview":"Огляд","timeUTC":"Час указано за UTC [+0:00]","maxLength":"50000","errorTitleMinLength":"Мінімум: 2 символи","errorTitleSearchMinLength":"Мінімум: 3 символи","errorTitleMaxLength":"Максимум: 100 символів","errorShortTextMinLength":"Мінімум: 2 символи","errorShortTextMaxLength":"Максимум: 350 символів","errorAltUploadMinImageLength":"Максимум: 150 символів","errorAltUploadMaxImageLength":"Максимум: 150 символів","errorSignatureMaxLength":"Максимум: 360 символів","errorCountryMaxLength":"Максимум: 256 символів","errorClanMaxLength":"Максимум: 20 символів","errorPreviewRequired":"Необхідно додати зображення","errorMaxLength":"Максимум: 50 000 символів. 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Ти не можеш залишити коментар.","title":"Plarium makes it near impossible to report bugs in their buggy software","authorRole":"","contentDraftJs":"","contentHtml":"<p>Your pinned closed message</p><p><a href=\"https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/23947_how-to-report-a-bug-4/\" target=\"_blank\">https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/23947_how-to-report-a-bug-4/</a></p><p>about reporting a bug is no longer correct</p><br><br><p>The link to reporting a bug in that message</p><p><a href=\"https://plariumsupport.zendesk.com/hc/en-us\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us</a></p><p>no longer leads to a webpage where you can report bugs. All you can do is read. No writing.</p><br><br><p>Similarly your pages that talk about support have nowhere to report bugs.</p><br><p>W.T.F?</p><br><p>The product is buggy and you have no way to report bugs other than to write general messages here and hope someone reads them AND does something about it AND informs you of the bug's status or resolves it promptly. This is ridiculous.</p>","createdDate":"1496841240000","folderId":"516","id":"41034","authorId":"1175321","authorRegistered":"1467850181290","authorName":"Alfred E Neuman","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/11.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"4628","commentsCount":"8","likesCount":"0","authorCommentsCount":"44","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/uk/sparta-war-of-empires/516_archive/41034_plarium-makes-it-near-impossible-to-report-bugs-in-their-buggy-software/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Зареєстровано:","userCommentsCountText":"Коментарі:","buttonReply":"Відповісти","buttonQuote":"Цитувати","buttonExpandOriginal":"Показати всі цитати","buttonCollapseOriginal":"Сховати всі цитати","title":"Коментарі","edited":"(відредаговано)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/uk/profile/1082619/","commentUrl":"/uk/comment/topic_322378/"},"strings":{"userRole":"","userId":"1082619","contentDraftJs":"","contentHtml":"<p>Mate u should try this</p><p><a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p><br><p> but i think the response from them will come in like an  week or so :)) </p><br><p>good luck :)</p>","userRegistered":"1460576027623","userCommentsCount":"542","userName":"Deleted","createdDate":"1496844290470","editedDate":"1496844406093","id":"322378","entityId":"41034","likesCount":"0","quotedId":"","userBanId":"366"},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"322378","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/1175321/","commentUrl":"/uk/comment/topic_322401/"},"strings":{"userRole":"","userId":"1175321","contentDraftJs":"","contentHtml":"<p>about a week....lol</p><br>Thanks for the link","userRegistered":"1467850181290","userCommentsCount":"44","userName":"Alfred E Neuman","createdDate":"1496847108087","editedDate":"0","id":"322401","entityId":"41034","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"322401","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/1082619/","commentUrl":"/uk/comment/topic_322414/"},"strings":{"userRole":"","userId":"1082619","contentDraftJs":"","contentHtml":"<p>jeffwinchell said:</p><br><blockquote><p>about a week....lol</p><br>Thanks for the link</blockquote><p>with pleasure and depends of luck mate ... :)))  for me    took 5 days  to respond  and  another 13 days to close it and clasify as solved ..even <span>if they didn't  explained and resolved anything   ..profesionalism zero </span></p>","userRegistered":"1460576027623","userCommentsCount":"542","userName":"Deleted","createdDate":"1496847869333","editedDate":"1496848025067","id":"322414","entityId":"41034","likesCount":"0","quotedId":"","userBanId":"366"},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"322414","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/1082619/","commentUrl":"/uk/comment/topic_322632/"},"strings":{"userRole":"","userId":"1082619","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Louis2007 said:</div><br><blockquote><p>This company must hate their customers.</p><br>When I lived in Germany, customer service was also a joke at almost any business I dealt with. Their motto seems to be,\"let's cut costs and customer service until the point where customer is about to go elsewhere\". I came from Seattle, where customer service was about let's spend more money on customer service to get people to spend even more money than that on buying more stuff. I guess both methods lead to greater profits for the company owners, but only the latter method leads to more customer happiness. Plarium seems to prefer the German model.</blockquote>that's right ","userRegistered":"1460576027623","userCommentsCount":"542","userName":"Deleted","createdDate":"1496899357533","editedDate":"0","id":"322632","entityId":"41034","likesCount":"0","quotedId":"","userBanId":"366"},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"322632","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/698671/","commentUrl":"/uk/comment/topic_322668/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">jeffwinchell said:</div><br><blockquote><p>Your pinned closed message</p><p><a href=\"https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/23947_how-to-report-a-bug-4/\" target=\"_blank\">https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/23947_how-to-report-a-bug-4/</a></p><p>about reporting a bug is no longer correct</p><br><br><p>The link to reporting a bug in that message</p><p><a href=\"https://plariumsupport.zendesk.com/hc/en-us\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us</a></p><p>no longer leads to a webpage where you can report bugs. All you can do is read. No writing.</p><br><br><p>Similarly your pages that talk about support have nowhere to report bugs.</p><br><p>W.T.F?</p><br><p>The product is buggy and you have no way to report bugs other than to write general messages here and hope someone reads them AND does something about it AND informs you of the bug's status or resolves it promptly. This is ridiculous.</p></blockquote>You can submit a ticket by following a link in any article ;) But first, I would suggest searching related articles in Support database. Most common issues are described there.","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1496904797377","editedDate":"0","id":"322668","entityId":"41034","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"322668","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/1175321/","commentUrl":"/uk/comment/topic_323132/"},"strings":{"userRole":"","userId":"1175321","contentDraftJs":"","contentHtml":"<p>Why won't you correct your own WRONG message that is pinned at the top of the Bug Reports forum? Don't give me some excuses about some obscure way to find the CORRECT way to report a bug. FIX YOUR OWN WRONG POST!</p><br><p>Is that so hard for you? </p><br><p>Sheesh!</p><br>You act like Donald Trump who refuses to ever admit you made a mistake. Fix your mistake. You are misleading people and knowingly continuing to do that!!","userRegistered":"1467850181290","userCommentsCount":"44","userName":"Alfred E Neuman","createdDate":"1496982046403","editedDate":"1496982120980","id":"323132","entityId":"41034","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"323132","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/698671/","commentUrl":"/uk/comment/topic_323224/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Alfred E. Neuman said:</div><br><blockquote><p>Why won't you correct your own WRONG message that is pinned at the top of the Bug Reports forum? Don't give me some excuses about some obscure way to find the CORRECT way to report a bug. FIX YOUR OWN WRONG POST!</p><br><p>Is that so hard for you? </p><br><p>Sheesh!</p><br>You act like Donald Trump who refuses to ever admit you made a mistake. Fix your mistake. You are misleading people and knowingly continuing to do that!!</blockquote>Our post is not wrong. It contains a valid URL that leads you to our Support database. Please try to find a solution for your issue there before submitting a ticket.","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1496995141527","editedDate":"0","id":"323224","entityId":"41034","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"323224","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/uk/profile/1429511/","commentUrl":"/uk/comment/topic_463844/"},"strings":{"userRole":"","userId":"1429511","contentDraftJs":"","contentHtml":"<p><a href=\"//plariumsupport.zendesk.com/hc/en-us/articles/115002552492\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/articles/115002552492</a></p><br><p>\"Good news!</p><p>We decided to change the operative algorithm to make our cooperation more efficient. 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