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Update on Unique Coalition Logos

Update on Unique Coalition Logos

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11 черв. 2018, 12:0211.06.18
241

Update on Unique Coalition Logos

Archons,


We have some update on Unique Coalition Logos that were obtainable by completing certain Coalition Achievements.


As the number of Coalitions in the game increases, we are getting more and more new requests to create a Unique Logo. Furthermore, we have received a significant amount of negative feedback from our players whose Unique Logos had to be delayed.


Of course, we would love if it was possible to create logos faster but, unfortunately, the situation has shown that delays are inevitable. We fully understand that such enormous delays are not OK, and we don't want to provide service that does not meet the expectations of our players. That's why we were forced to make several difficult decisions. And now it's time to announce them:


1. We are going to stop accepting Unique Coalition Logo requests after June 25st, 2018.

We understand that some Coalitions are very close to complete the requirements, that’s why you have two weeks to reach the finish line and submit your request. Please contact our Support Team with the screenshot of your Coalition Achievements https://plariumsupport.zendesk.com/hc/requests/new?ticket_form_id=114094017452


2. All the Coalitions that are waiting for their Unique Coalition Logos will be given a choice to either wait for their Unique Logo (currently ETA can be 8-10 months or more) or receive a pack of precious Items instead.


Please accept our apologies for this situation and enduring such a long wait. We are sure that your Coalition will find new challenges in the game!


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11 черв. 2018, 12:3111.06.18
10.03.15
1574
it is very dissapointing, as usual very unfair to players. always promising things that at the end never happend.
13 черв. 2018, 11:4813.06.18
5604

Fortuna said:


it is very dissapointing, as usual very unfair to players. always promising things that at the end never happend.

Hello!

It was a hard decision for us to take as we understand many Coalitions were aimed at completing Coalition achievements only to receive this logo. 

Still, we realized that resources we have for their creation are not enough to meet your expectations on completing these logos in time.

Please note we didn't just stop it all at once. We gave 2 weeks to those Coalitions who are almost done with achievements to send their requests. Plus, we gave a choice to those who already applied: either wait for their logo or receive gift package for all Coalition members. 


13 черв. 2018, 15:4913.06.18
11.03.15
676
best stupid decide i ever heard. sry you spended so much time for other things and now you take a good reason to the coals that spended time and money for that and cant reach it in that time.
18 черв. 2018, 12:3418.06.18
5604
kaisersouzey said:

best stupid decide i ever heard. sry you spended so much time for other things and now you take a good reason to the coals that spended time and money for that and cant reach it in that time.
Thanks for your feedback, Archon! I will forward it to devs.
20 черв. 2018, 18:1220.06.18
20 черв. 2018, 18:13(відредаговано)
10.03.15
1574

Alina, if devs would have done at least one thing ok, i would understand the delay, but not even that.  and now something good for us, something to achive in game.... taken away ...


its like you want all if us to run away of the game....

22 черв. 2018, 09:0322.06.18
5604

Fortuna said:


Alina, if devs would have done at least one thing ok, i would understand the delay, but not even that.  and now something good for us, something to achive in game.... taken away ...


its like you want all if us to run away of the game....

No, Fortuna, we don't want to do it. And I want to clarify that devs have nothing to do with this change. 

They're not working with Coalition Logo creation and this decision was made as our designers are overloaded with other tasks.

At the moment, we're analyzing all feedback received after this change and thinking whether to put back logo creation or replace it with something else.

We will definitely inform you on Forum once we make this decision :)