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All signed agreements but no bronze and timber bonuses

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31 лип. 2017, 09:4831.07.17
12.07.16
16

All signed agreements but no bronze and timber bonuses

I have signed all the agreements for a long time now, but still today the 7% bonus bronze and timber promised is not active. Can you fix the bug please?

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31 лип. 2017, 14:4631.07.17
220588
Could you provide us photo of those signed agreement (it's not that I don't believe just need to check), maybe there is something missed, if not I will recommend you to make ticket and contact our devs/support team on that way.
1 серп. 2017, 07:4101.08.17
12.07.16
16
1 серп. 2017, 07:5601.08.17
12.07.16
16

How can i make a ticket?

1 серп. 2017, 09:3301.08.17
220588

lucamrchesl said:


How can i make a ticket?


This is the Customer Support link. Please supply Customer Support with as exact a report as possible, including a detailed description, a timeline, screenshots if applicable as well as any other details you might have noted.

Thank you, and if you find the time, let us know here how this turned out.

Cheers
P.

Alyona KolomiitsevaCommunity Manager
1 серп. 2017, 09:3601.08.17
1 серп. 2017, 09:37(відредаговано)
17.09.15
8273

Hi!

I can't open your pictures. Could you please paste them here using this option?


1 серп. 2017, 10:0101.08.17
12.07.16
16
1 серп. 2017, 10:0201.08.17
12.07.16
16
Alyona Kolomiitseva said:

Hi!

I can't open your pictures. Could you please paste them here using this option?


NOW can you fix the bug please?
1 серп. 2017, 10:0701.08.17
12.07.16
16
Alyona KolomiitsevaCommunity Manager
2 серп. 2017, 08:1002.08.17
17.09.15
8273
lucamrchesl said:

I've checked your account information, and as far as I can see your bonus is active.