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Hello, Jay.

It's a bug and we are already working on a fix. I'm tremendously sorry that you faced this situation. Try submitting a ticket here and let me know if it worked. Your patience and understanding are much appreciated. 

I'm in the same situation, the account appears but if you try to write to it, it also appears as a deleted user.

It has been 6 days since I wrote to support and they still have not solved the problem.

I tried to recover the account, but a new city was created from level zero and with a new ID.

They already have the old ID, but they still do not solve anything for me and do not give me new news on the subject.

It is time to fix it.

we still do not solve the problem.

Of course as a technical service it is not what I expected.

Since February 26, one feels like deleting the accounts, but the time invested in the game and friends slow down that desire.

One negative point.

Fran Talion, I completely understand your concern. The thing is that the fix requires careful testing to make sure that it will work properly after the release. As soon as it's fully tested, we will release it. Meanwhile, I suggest that you submit a ticket to our technical support department here and if we need some additional information regarding this case, we will request it from you by email. Thanks in advance.  

Nancy I still can not get in to my proper account and it feels like I am getting passed around by the help desk people.

Is it still shown as deleted? Please specify your coordinates and server# and send me a fresh screenshot of an error received so that I can check the information and better assist you.