Hola joven.

Aunque parezca una tonteria la pregunta, que nivel tienes ?

Los guardianes no aparecen hasta que se alcanza el nivel 40.

Que ya tenias nivel 40 antes de que diera comienzo el "duelo de guardianes" ? entonces puede tratarse de un bug y ya te diremos como proceder.

Hello young.

Although it seems a silly question, what level are you?

Guardians don't show up until you reach level 40.

You already had level 40 before the "Guardian Duel" started? Then it might be a bug and we'll tell you how to proceed.

we will need your platform, server name and UID or coords to be able to refer this

plarium.com or facebook?

right, sorry.

plarium.com and server 1

no problem :)

Ok, I understand. 

I would like to think that I would get some compensation for the fact that I could not participate in the Duel, as well as finding out why this has happened?