Hello, Archon! Sorry to know that. Usually, in this case, clearing your Plarium Play cached data may help. To do this, please enter Settings > System Preferences > Reset Cache. If this doesn't work, kindly forward your request to our tech support team via this link so they may help you 😌

I've already cleared the cache and reinstalled the Plarium Play app itself. None of this helped. 

I submitted a request to technical support. When can I expect a result? 

Hello. If you submitted your ticket correctly, the support team will reply in 1-5  working days.  

Five days have passed. Still no results. Troops are still hanging. Should I contact tech support again? 

Hello Archon. Can you give me the number of your ticket to the Support? You can find it in your email account above the Support automatic reply, as my sceenshot.

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7021019

Hello Archon, I forwarded it to the Manager