Я так понимаю ты играешь на русском сервере. Там ботов и прог тысячи и ботоводы под битвы альянсов включают их на максимум и из за этого сервер сильно нагружается , начинает лагать и глючить.

technical support said that they no longer deal with error messages and in general what seems to be an error is not an error at all)))
and sent me to the forum 

ага) просто интересно, почему на одном и том же сервере на одном сегмента арену могут бить, а на другом нет

уже понедельник, как висели командные цели заблокированные, так и висят, печалька

А вот это интересно 😅 ну разрабы или модеры врят ли помогут, остается лишь терпеть либо на евро сервере играть, но там свои проблемы) 

Hello Archons. Please check your Internet speed and especialy your ping. High ping gives lag Plus, VPNs give lag. Sometimes, a simple restart of your PC  will give you a smooth game, plus if you have alts, you have to reset the Plarium Play cache regularly. I play on FB Platform, top Coalition, and it is very rare for me  to have lag. My game is 98% satisfactory without lag and bad loading. Maybe you have to uninstall  the Plarium Play, even the shortcuts,  and launch it again. Here is the Plarium Play launcher https://plarium.com/en/plarium-play/ and here is the link for the Support https://social-support.plarium.com/hc/en-us/requests/new?

What you've written won't help, because she's playing on a Russian server with a lot of accounts on programs that make up more than 90% of the entire server. This is what causes the constant lags and freezes for players.

I don't play in the Russian server so I cannot tell. It is in  your own interest to report those accounts that use the bot programs to the Support. 

Many people have reported this, but the developers have not taken any action.