Hi Archon, please create a ticket and review this topic in detail there. Thanks.

I'll leave the link at the bottom of this message.

https://social-support.plarium.com/hc/es/requests/new

I have same problem, impossible to sent request online :/

I paid a premier pass battle for 1 day, nothing happen, probably I'll never recover my money 

very dissapointed 

Thanks. Submitted same day. Do you know how long it will take for resolution? Just wondering.

Hello Archon. The Support will let you know via your email. Please check it regularly, under the Support's automatic reply that they received your ticket.

Hello Archon. Why is it impossible to send a request ? A lot of players managed to do it. Without a message to the Support, I'm afraid that you won't get a refund. I can help you so you will be able to  fill your ticket, if you have a FB profile, so we can speak in real time.