MrCrackpot said:

Bought £5.9 city upgrade pack today with 800 upgrade sketches.

Upgrade sketches not credited to my account.

(have checked market)

MrCrackpot.

Hello! 

We're sorry that you haven't received your purchase. 

Could you please let me know your server, coordinates and platform you're playing on (Facebook, Plarium.com, etc.)? I will need this info to check your case.

Thanks in advance!

Hi Alina,

I emailed customer support and they pointed out that looked as though I'd accidentally clicked on a similar package with less upgrade sketches in it and that this other package was credited in full to my account.

Thanks for looking into it,

Mr Crackpot