The famous ZHG !
It looks boring and it's long but please read
Hello everyone, It is the 7th of November 2017 and I sent a request to the plarium assistance yesterday :
"Hello !
My message is about the ZHG. I read in help desk articles that Plarium did not deal with problems with the ZHG as it was sure of its operation.
I got my last big win on a level 140. I got multiple big wins several times a week and even several times a day. My problem is that it's been 3 months since I refund my bank ZHG constantly and that I get NOTHING. You will surely tell me that a HUGE gain is preparing but sincerely ... I think it will be the same as the previous one.
Thank you to answering without making a copy paste of your answer to a player saying the same thing as me.
Good day to you."
Here is the answer I got :
"Hello !
As you know, ZHG Locations are an ordinary part of the game. In other words, it's an interactive gaming process, between the player and the game, linked to other regular mechanics of the game such as raids, global tournaments, player interactions in their Associations, resource exchange or daily quests. Our support team deals with the claims of the players related to the possibility of technical problems that would have a negative influence on the game and its balance. Taking into account your recent rewards, you have certainly come to the conclusion that the Reward System was not synchronized to your losses. In this regard, we must affirm that ZHG Locations belong to game mechanics under constant control by our team of developers. The mechanics of the ZHG Locations are thoroughly tested by our QA team at all stages. We exclude any possibility of irregularities and breakdowns in their operation. Your case does not fall into the categories of problems that are dealt with by our specialists. That's why we encourage you to visit our forum and discuss tactics and strategies with our players."
Thank you for this constructive response but it's a copy and paste from the help desk, quick but useless. It seems to me that there have been changes in the ZHG recently, but I've been playing for a while now and I'm not at my first win in this activities. Today I feel like I'm wasting my time.
I believe that the latest changes to the ZHG are simply being abused.