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I followed the server maintenance error and found 688 light snipers in my bunker after reset!

I followed the server maintenance error and found 688 light snipers in my bunker after reset!

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20 серп. 2016, 16:2420.08.16
03.08.16
111

I followed the server maintenance error and found 688 light snipers in my bunker after reset!

Hi I am having a problem, i am getting the server maintenance error - Empty your cache and reload the game alot in the game. I was using the sick bay and i could not get past the black screen, and i did as instructed and emptied my cache and reloaded the game. I realised that 1500 diamonds had been spent and 688 light snipers had appeared in my bunker. It is obvious that somehow i bought the light snipers although i had never agreed to purchase them and it is obviously a mistake, as i can train these soldier sin my bunker in a matter of days.

I am level 52 and have enough experience to know what a huge set back this is. I have issued a support ticket. What are my chances that support will investigate this and return me my diamonds or exchange them for syndicate tanks or something worthwhile.

Are they that considerate in this game? as i can imagine this being it is a typical mistake and may not believe i genuinely did not spend my 1500 diamonds.

Best Regards

Mr Selfridge

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21 серп. 2016, 02:1721.08.16
770
mrselfridge said:

Hi I am having a problem, i am getting the server maintenance error - Empty your cache and reload the game alot in the game. I was using the sick bay and i could not get past the black screen, and i did as instructed and emptied my cache and reloaded the game. I realised that 1500 diamonds had been spent and 688 light snipers had appeared in my bunker. It is obvious that somehow i bought the light snipers although i had never agreed to purchase them and it is obviously a mistake, as i can train these soldier sin my bunker in a matter of days.

I am level 52 and have enough experience to know what a huge set back this is. I have issued a support ticket. What are my chances that support will investigate this and return me my diamonds or exchange them for syndicate tanks or something worthwhile.

Are they that considerate in this game? as i can imagine this being it is a typical mistake and may not believe i genuinely did not spend my 1500 diamonds.

Best Regards

Mr Selfridge

Commander..I assure you that Support will investigate this and be as fair in their determination as possible..Support has the technology to access your game activity and if they see where there was a server error, Support will do everything possible  to rectify the matter
21 серп. 2016, 05:0321.08.16
03.08.16
111
Thanks Robert, That is great to hear that there is at least some hope of reversing this situation.
Alyona KolomiitsevaCommunity Manager
22 серп. 2016, 12:2622.08.16
17.09.15
8278
mrselfridge said:

Thanks Robert, That is great to hear that there is at least some hope of reversing this situation.
I hope they will help you. Have you submitted a ticket?
22 серп. 2016, 19:5722.08.16
03.08.16
111

Hi Alyona


Yes, I have, and i await with great optimism :) 
Alyona KolomiitsevaCommunity Manager
23 серп. 2016, 09:4123.08.16
17.09.15
8278
mrselfridge said:

Hi Alyona


Yes, I have, and i await with great optimism :) 
Great! Let us know when you receive a reply then 
26 серп. 2016, 16:1026.08.16
03.08.16
111
Thank you for all your help guy;s and support did sort it out for me, and took back the 688 light snipers :) My men are no longer starving to death 
27 серп. 2016, 01:2927.08.16
770
mrselfridge said:

Thank you for all your help guy;s and support did sort it out for me, and took back the 688 light snipers :) My men are no longer starving to death 
Commander..thats great news..Those guys/ladies in Support work hard...Hats off to them
Alyona KolomiitsevaCommunity Manager
29 серп. 2016, 09:5429.08.16
17.09.15
8278
mrselfridge said:

Thank you for all your help guy;s and support did sort it out for me, and took back the 688 light snipers :) My men are no longer starving to death 
That's great! I hope they also returned your Diamonds ;)