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Diamonds missing

Diamonds missing

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16 серп. 2016, 20:1616.08.16
1

Diamonds missing

Hi all 

First of all sorry if i am posting this on the forum but i was not able to find any contact email or something.

I logged in today and i had around 1300 diamonds but when i went off and came back again around 400 diamonds were missing. I am 100% sure i didn't purchase anything.

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17 серп. 2016, 00:0517.08.16
770
nikson_nikola said:

Hi all 

First of all sorry if i am posting this on the forum but i was not able to find any contact email or something.

I logged in today and i had around 1300 diamonds but when i went off and came back again around 400 diamonds were missing. I am 100% sure i didn't purchase anything.

Commander..The most common reason for Diamonds missing is that they are used on boost..or callbacks..However..Please contact support and ask them to check your game activity..Support has the technology to access your game ( we do not have that ability at this level )..Support will be able to quickly identify any problems..If by some chance you are experiencing a "bug" Support will be happy to make any adjustments possible
17 серп. 2016, 07:0117.08.16
1

10/4 Sir 

But the problem is i cant find contact for support. I am new to this game ....

Thank you
17 серп. 2016, 16:5817.08.16
2
I just notice today I have a negative diamond issue, and most of the troops I won are now gone,  I do not use money to play this game, so what has happen is up to plarium
17 серп. 2016, 23:2017.08.16
770

nikson_nikola said:


10/4 Sir 

But the problem is i cant find contact for support. I am new to this game ....

Thank you

Commander..look under the Community tab at top of you playing screen..this is where the Forum link is also..Directly above Forum link is Support link..click on Support..scroll down to "contact us"..this should take you where you need to be to file a "ticket" for help


Alyona KolomiitsevaCommunity Manager
18 серп. 2016, 10:3518.08.16
17.09.15
8278

Hi, Nikson!

An issue recently occurred that saw some accounts credited with Diamonds and Items from Discount Packages that had not been purchased. The issue was resolved and the Diamonds, along with any relevant Items, were taken back.