Just contact Plarium Support Commander and submit a ticket

Use THIS link please

Plarium Support Center  

Thanks for the response. As mentioned above, I have contacted Plarium Support several times, but unfortunately, I have not received any response.

If you have no answer by monday please send me your ticketnumber so I can check the status for you.

Please use the link I gave as your link looks different :)

Could you please advise where I can find the ticket number? I was expecting to receive a confirmation email with the ticket number after submitting the ticket, but I have not received any confirmation email. 

Ah, let me submit one using the link you mentioned.

I submitted a ticket using the link you provided, but I have not received a confirmation email, so I am not sure where to find the ticket number. In any case, let’s wait until Monday. 

When you submit a ticket Plarium always send a confirmation and ticketnumber to your e-mailaddress sir.

Regarding the confirmation email, that is definitely not the case. I have not received a single confirmation email despite having submitted more than five tickets already. This can be easily verified by submitting a test ticket. Therefore, if confirmation emails are expected, then this appears to be a bug and, I believe, should be reported. 

As for the main issue, I finally received a response from Plarium, which I have provided below: 

Hello, Thank you for contacting us. 

Starting from 15.06.2026, this game will no longer be available in Russia and Belarus. Access to the game and related services will be discontinued, and affected accounts will be closed in accordance with our Terms of Use. 

Honestly, this looks as though the Support team did not even read my ticket and simply pasted a template response. In my ticket, I explicitly stated (twice) that I am neither from Russia nor Belarus and do not reside in either of those countries. 

This is just a kind reminder that the issue remains unresolved.

Support team continues to send the same template response to all of my requests:

Hello, Thank you for contacting us. 

Starting from 15.06.2026, this game will no longer be available in Russia and Belarus. Access to the game and related services will be discontinued, and affected accounts will be closed in accordance with our Terms of Use.  

Frankly, this is very frustrating. They could easily verify that I am neither from Russia nor Belarus by reviewing my account's login and purchase history.

I would be very grateful if you could contact the Support team internally and ask them to review my case individually.

Thank you for your time and assistance.