After updating Plarium Play, the Flash Wrapper only opens a white screen and does not load the game. Tried on MacOS 14.4 and 14.4.1 with Plarium Play 9.1.0-0.0.0 (3.15059.163). Even a new installation was unsuccessful. I'll now install Fusion to get back into the game via Windows! Does anyone have a solution?
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I am unable to assist on this matter Sir.
Please contact Plarium Support using this link:
Following this post as I have encountered the same issue.
Hello Daria, Thank you for the suggestion but contacting Plarium support was the first thing I did.
After a few exchanges with a very proactive support person, they concluded there was nothing they could do and that they would pass the problem on to the developpers.
To this day, I still can't open the game on my mac, despite numerous cleanups and fresh installations as per instructions received.
I wonder whether the problem was resolved for the author of this post (g4z6og4z60).
Hello Daria, Thank you for the suggestion but contacting Plarium support was the first thing I did.
After a few exchanges with a very proactive support person, they concluded there was nothing they could do and that they would pass the problem on to the developpers.
To this day, I still can't open the game on my mac, despite numerous cleanups and fresh installations as per instructions received.
I wonder whether the problem was resolved for the author of this post (g4z6og4z60).
I am really sorry that you have encountered this issue, and I understand that it causes some discomfort 😢
I know our development team is actively investigating this issue. We hope to have a solution as soon as possible, and I also encourage you to stay in touch with our support agents.
Well, we're not the only mac users experiencing this issue... here is a stormfall player who has encountered the same problem.
https://plarium.com/forum/en/stormfall-age-of-war/50_bug-reports/1696481_mac-user-gets-blank-white-screen-when-trying-to-load/?anchorId=1752436
It's been over a month for me, any news on the developpers' side?
Well, we're not the only mac users experiencing this issue... here is a stormfall player who has encountered the same problem.
https://plarium.com/forum/en/stormfall-age-of-war/50_bug-reports/1696481_mac-user-gets-blank-white-screen-when-trying-to-load/?anchorId=1752436
It's been over a month for me, any news on the developpers' side?
Have you submitted a ticket as suggested?
Have you submitted a ticket as suggested?
As mentioned above, submitting a ticket is the first thing I did.
As mentioned above, submitting a ticket is the first thing I did.
Excellent then wait/continue communication with Support till this is been taken care of.
Here on this Forum there is nothing we can do
Following this post as I have encountered the same issue.
Thanks for the information, Commander. As was mentioned earlier, in this case, I kindly recommend you get in touch with our support team regarding this issue. They will investigate your case in more detail and assist you. There's the link.
