After updating Plarium Play, the Flash Wrapper only opens a white screen and does not load the game. Tried on MacOS 14.4 and 14.4.1 with Plarium Play 9.1.0-0.0.0 (3.15059.163). Even a new installation was unsuccessful. I'll now install Fusion to get back into the game via Windows! Does anyone have a solution?
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I am unable to assist on this matter Sir.
Please contact Plarium Support using this link:
Following this post as I have encountered the same issue.
Following this post as I have encountered the same issue.
Thanks for the information, Commander. As was mentioned earlier, in this case, I kindly recommend you get in touch with our support team regarding this issue. They will investigate your case in more detail and assist you. There's the link.
Hello Daria, Thank you for the suggestion but contacting Plarium support was the first thing I did.
After a few exchanges with a very proactive support person, they concluded there was nothing they could do and that they would pass the problem on to the developpers.
To this day, I still can't open the game on my mac, despite numerous cleanups and fresh installations as per instructions received.
I wonder whether the problem was resolved for the author of this post (g4z6og4z60).
Hello Daria, Thank you for the suggestion but contacting Plarium support was the first thing I did.
After a few exchanges with a very proactive support person, they concluded there was nothing they could do and that they would pass the problem on to the developpers.
To this day, I still can't open the game on my mac, despite numerous cleanups and fresh installations as per instructions received.
I wonder whether the problem was resolved for the author of this post (g4z6og4z60).
I am really sorry that you have encountered this issue, and I understand that it causes some discomfort 😢
I know our development team is actively investigating this issue. We hope to have a solution as soon as possible, and I also encourage you to stay in touch with our support agents.
Well, we're not the only mac users experiencing this issue... here is a stormfall player who has encountered the same problem.
https://plarium.com/forum/en/stormfall-age-of-war/50_bug-reports/1696481_mac-user-gets-blank-white-screen-when-trying-to-load/?anchorId=1752436
It's been over a month for me, any news on the developpers' side?
Well, we're not the only mac users experiencing this issue... here is a stormfall player who has encountered the same problem.
https://plarium.com/forum/en/stormfall-age-of-war/50_bug-reports/1696481_mac-user-gets-blank-white-screen-when-trying-to-load/?anchorId=1752436
It's been over a month for me, any news on the developpers' side?
Have you submitted a ticket as suggested?
Have you submitted a ticket as suggested?
As mentioned above, submitting a ticket is the first thing I did.
As mentioned above, submitting a ticket is the first thing I did.
Excellent then wait/continue communication with Support till this is been taken care of.
Here on this Forum there is nothing we can do
